Sean Depasquale

James F S. 

Verified by The Mortgage Firm, Inc.

2 years ago

VA required Water test was missed in the beginning and had failed first test causing closing delay. Second one had to be performed and paid by myself because first test was not performed right for an empty home. 

Nancy P C. 

Verified by The Mortgage Firm, Inc.

3 years ago

Good customer service is based on respect of person and attention to details, which impacts the person obtaining the mortgage. We were dealing with a very challenging seller, who wanted to change terms 5-7 times during the 83 days leading to the closing. Sean helped with dealing with the sellers issues in order to move the process to a successful closing. I am new to buying property in Florida and would have benefited from more information from the loan officer, such as the requirement for wind, hurricane, etc. insurance, a... read more

Brian B. 

Verified by The Mortgage Firm, Inc.

4 years ago

Attention to detail was a small problem, if Anne Marie wouldn't have been reading every piece of correspondence, there would have been some mistakes made. In my experience, that's either an overworked staff, inexperience or trying to push things through. I was a little dismayed that you didn't take the locking in of rates as an important task. In the past, brokers were always trying to find a better deal and were always aware of when the 30 day period started. I really didn't see that with you. 

Michael J H. 

Verified by The Mortgage Firm, Inc.

4 years ago

Closing could have been better  

Nathan M P. 

Verified by The Mortgage Firm, Inc.

5 years ago

Sure, I've closed and am sleeping on the floor due to no furniture. The team could not recommend a date where the closing would be done until T-3days. For our things to get here takes +2weeks since they are coming from the midwest. Recommend working on specific deliverables/coordinate rather than looking at purchase agreement timing and working backward. Also, shop for appraisers if they can not meet FMT timing, they work for you! That is all, thanks. 

Caroline H. 

Verified by The Mortgage Firm, Inc.

5 years ago

The office staff gave us such short timing to gather all paperwork. For much paperwork, they needed it within hours. Our biggest frustration was how up until literally hours before closing, the Family Mortgage office staff was still requesting different forms of paperwork from us. We were unable to understand why everything was so last minute and why the FM team was unable to notify us more in advance. The staff is friendly, but please give us more notice on when paperwork is needed!