This profile has been claimed by the business owner or representative.
SERVPRO of Birmingham, Troy
- Damage Restoration
- Birmingham, MI
About this business
Location details
280 N Old Woodward Ave, Suite 100, Birmingham, MI, 48009, United States
Get directions
I’m a senior and needed special attention regarding my homes problem. ServPro was more than understanding and professional on every level of service. Highly recommend. A+++++
Business response:
Thank you for the amazing testimonial, Diane! We're so glad we were able to help when you needed it!
Dennis Drew was fantastic
All people were professional, caring and capable. They were also supportive and kind. I am impressed so far.
Business response:
We are ecstatic to hear you found our team professional, caring, and capable Elaine. Thank you for choosing SERVPRO when you needed help!
All personal contact with Serve Pro was very informative and cordial. From mitigation and contents to reconstruction, everyone was knowledgeable.
Business response:
We're glad to hear that you had a great experience with the SERVPRO team!
My thankful appreciation to the ServoPro Team that was assigned to my basement disaster on 4-2-25. Within 1.5 hours of the initial call, the manager, Michael Hacker sent his crew Quentin and D.J. to my rescue. Both workers are great emergency flood restoration people. Their knowledge, skills, experience and personable characters, provided me with the quality and support throughout this 8-day ordeal. Much gratitude and blessings to Michael (esp. w/all his contacts and assistance) and the great team work of Quentin ... read more
Business response:
Thank you for your review of our outstanding team, Eleanor. We are privileged to have been able to assist you during this challenging time! Thank you for choosing SERVPRO!
The team was quickly responsive and in constant communication with our flooded basement situation.
Business response:
Thank you for the amazing feedback, John! We're happy to hear that you thought our team excelled in our response and communication to your flooded basement. We hope you don't need to use us again, but please know we're always here to help if you do!
I found serve pro to be very dishonest. They gave me a quote and did not stand behind it They told me that I would get a quote emailed to me every day that they worked there I never received anything They gave me a verbal quote then sent me a bill almost double the quote I believe what they did was extortion Very dishonest I would never use them again
Business response:
Thank you for bringing this to our attention, Barbara. We've shared this experience with our general manager and will review the issue that occurred.
Horrible experience! Serv Pro ruined my carpet and will not take responsibility. I need help to resolve this issue!!!!!
Business response:
Good morning, Gwen. The notes in your job file reflect that our team has tried to reach out to you in order to rectify this issue. Please feel free to reach out at 248-439-1160 to speak with our operations manager to discuss further details.
The response to the job that I had was overdone too many people too many trucks, too many items that they bill to my insurance company, sucking all of the money away from construction and into their own hands for reclamation and cleaning.
Business response:
Thank you for taking the time to share your feedback. We are surprised and concerned to hear about your experience, as it does not reflect the high standards of service and integrity we are committed to at SERVPRO. We take all feedback seriously and would like to understand more about your specific situation. We encourage you to reach out to us directly at 734-992-3138 so that we can address your concerns personally and in more detail. We are committed to ensuring the satisfaction of all our clients and would appreciate th... read more
Frequently asked questions about SERVPRO of Birmingham, Troy
How is SERVPRO of Birmingham, Troy rated?
SERVPRO of Birmingham, Troy has a 4.7 star rating with 99 reviews.
When is SERVPRO of Birmingham, Troy open?
SERVPRO of Birmingham, Troy is open now. It is open 24/7.