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12620 Crabapple Road, Bldg. F, Ste. 201, Milton, GA, 30004, United States
Get directionsVerified by BankSouth Mortgage Company, LLC
Shachi and her team were very easy to work with and professional. Communication was a key. If I had any questions at all, they were very responsive and knowledgeable. An excellent team at BankSouth.
Verified by BankSouth Mortgage Company, LLC
"Shachi is exactly the mortgage banker you want to work with, she & her team are friendly, smart and good-natured, they are keenly aware of the complicated situation, personalities / other factors concerning a first time home buyer. You want Shachi on your side if you are hunting for the best deal in town for mortgages. She knows very well (my confusion, anxiety ) what we as a borrower goes thru, She is very professional, honest, prompt, quick at the response and very soft & professional.
Verified by BankSouth Mortgage Company, LLC
Very prompt response on all questions, Very good experience to work, worked patiently through the whole process and found alternatives to road block situations quickly without stalling the process.
Verified by BankSouth Mortgage Company, LLC
Because of Shachi whole mortgage process went smooth. Thanks.
Verified by BankSouth Mortgage Company, LLC
Excessive documentation, poor communication and lengthy closing delays
Verified by BankSouth Mortgage Company, LLC
During this process over the last two years there were lessons learned on both parties. More knowledge of construction loans could have help to have a better experience.
Business response:
Thank you for taking the time to provide your feedback, Antonio. I understand that construction loans can be complex and challenging, and I apologize if our knowledge of this process did not meet your expectations. We will use this feedback to improve our services in the future.
Verified by BankSouth Mortgage Company, LLC
I understand loan officers don't know exactly what and when changes would be made to the rates, but I would like my loan officer to give me aheads of when the rates were changing and not wait to the same day the feds were meeting.
Verified by BankSouth Mortgage Company, LLC
We ran into several surprise requests frequently even though we started the process with ample time and made ourselves available to provide information and documentation. We had very difficult request minutes before the closing ceremony!!!!..... we had to bend back and forward to satisfy these last minute requests. The process worked out at the end and we are happy with the outcome, but there's definitely opportunity to be more proactive with the document gathering and checking procedure.
Verified by BankSouth Mortgage Company, LLC
Werrryyyuuo
Shachi Bhardwaj - BankSouth Mortgage Loan Officer has a 4.9 star rating with 316 reviews.
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