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Shirley Ryan AbilityLab
- Hospitals
- Chicago, IL
About this business
Location details
355 East Erie Street, Chicago, IL, 60611, United States
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I had a therapist named Riley who should never be allowed to speak to patients. She is a Burt, non caring and obviously has no bedside manner. Avoid her at all costs.
Their therapists are non caring and uneducated. Riley, one of their therapists is hard edged, non caring and inappropriate.
Worst facility ever specially when you get abuse by the workers Jeanine has the worst attitude she should be cleaning toilets not delivering meals . The food is awful. She has the worst attitude. She shouldn't be working with people that need kindness she should be fired Monica is another one with a bad attitude who hired those people
It is a complete rip off. Over $500 for 30 min physical therapy session. Unconscionable. They also do not let their therapists work with you until recovery. They cut you off if the improvement is too slow. Four of five sessions and they kick you out. Not sure why, but I am guessing to keep their 'success rate' statistics higher, so that they only show those patients who improved fast. Crazy, but the worst is the price of their services, which is absolutely obscene and unreasonable!
Business response:
Hi Anna, thank you for reaching out--we value honest feedback. At the onset of therapy or a physician visit, patients are free to contact us to request codes so that they can in turn contact their insurance companies to determine out-of-pocket costs. If you would like to share more about your experience, don't hesitate to reach out to us directly at mystory@sralab.org.
Incompetent to say the least. They are all about the money. Money talks with their physicians, which leads me to believe the whole institution is corrupt. Save your time and preconceived expectations, go elsewhere.
Staff makes fun of patients. One respiratory therapist wants to throw him out of his wheelchair
They are greedy liars who think who they are, they actually forced us out! My mother had a stroke, then a brain bleed due to over medication, which led to a seizure, so there was a setback. We appealed for an extended stay with insurance. Shirley Ryan lied and told us that the appeal was denied. That we must go to a sub acute facility while they had a bed available, bcause we didn't have the supplies to bring her home. She is nonverbal, cannot walk, cognitive skills are severely damaged! They said that there wasn't an approv... read more
Business response:
Thank you for sharing your thoughts, Marie — we value honest feedback and take it seriously. Your privacy is important to us, and we ask that you message us separately with more details at mystory@sralab.org if you’d like to continue the conversation.
I saw Dr Egan at Shirley Ryan hospital Jan 2025 and I was referred for pain program by my doc. I was scheduled to see her for 1 hour and she didn't ask me one clinical question .She was verbally abusive to me which was very surprising to me as in my medical note from nurses say I was cooperative .she has zero notes on portal of visit which is also unprofessional , I was cooperative . She yelled at me on my first visit with her in a loud, abusive ,bullying,unprofessional manner as she referred she said I wasn't going to be a ... read more
Business response:
Caroline, thank you for sharing your thoughts — we value honest feedback and take it seriously. Your privacy is important to us, and we ask that you message us separately with more details at mystory@sralab.org if you’d like to continue the conversation. In the meantime, please know that we utilize objective criteria to help guide whether or not patients are best positioned to benefit from our pain management program, and to determine whom we are able to accept.
While physician care is excellent, the office and scheduling experience is far below average. Parking payment machines are unreliable and despite having a discounted coupon, the machine did not process correctly and over charged for parking by $21.00. Also, scheduled outpatient PT via the phone which went okay. However, I needed to reschedule an assessment appointment due to transportation issues during a polar vortex event. Again, despite having a routine PT appointment with the same therapist that was scheduled 2 days late... read more
Business response:
Larry, thanks for taking the time to share your thoughts--we value honest feedback. Your privacy is important to us and, if you are willing, we ask that you message us separately with more details at mystory@sralab.org so that we can continue the conversation.
Frequently asked questions about Shirley Ryan AbilityLab
How is Shirley Ryan AbilityLab rated?
Shirley Ryan AbilityLab has a 4.3 star rating with 1,530 reviews.
When is Shirley Ryan AbilityLab open?
Shirley Ryan AbilityLab is open now. It is open 24/7.