This profile has been claimed by the business owner or representative.
Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good
Business response:
Thanks for your review, Roberto. We appreciate you!
The stay was ok, the billing not so great. although they say the room prices are $79 and $63, the total is over $235 due to taxes and resort fees, which Booking indicated at the end but it is a big price to pay when just comparing initial rates. Plus we got an additional $100 fee which I have yet to resolve because their billing dept can't answer - you have to leave a message - or when you call the hotel, it just goes into "please hold" purgatory. room was ok
Business response:
Thank you for taking the time to provide feedback on your recent visit, Karen. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Great N/a Everything
Business response:
Thank you for sharing your review, Jeffrey. We are very pleased to learn you enjoyed your overall visit with us at Silver Legacy Resort & Casino and hope to welcome you again soon.
Very Good Slow registration for check-in. No microwave no exhaust fan in bathroom The comedy show. All the attractions within the building
Business response:
Thank you for the great review, Dean. We hope you'll come back for another wonderful time soon!
Exceptional
Business response:
Thank you for sharing your review, Leanna. We are very pleased to learn you enjoyed your overall visit with us at Silver Legacy Resort & Casino and hope to welcome you again soon.
Exceptional Just thought that it was a jacuzzi in the room but it turned out just being a regular tub. Nice spacious room. And clean thanks to the housekeepers.
Business response:
Your feedback is definitely appreciated, Rosario. We look forward to your next visit at Silver Legacy Resort & Casino.
Wonderful
Wonderful
Love it! I paid extra to check out late. I was walked in on, no one knocked before walking in on me and my husband having sex. we then were told couple hours later " are you leaving"? I replied yes at 4pm. We enjoyed our stay, just hope the next time there is better communication with your staff about knocking before walking in any room. Also advised staff late check out customer. Other than that our stay was great! I reserved another stay in Sept Love it! Ruth Chris Steak House was Awesome! Room view was great!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,887 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open at 12:00 p.m.