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SimonMed Imaging - Louisville
- Diagnostic Imaging
- Louisville, KY
About this business
Location details
4700 Chamberlain Ln, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey got me in and out without waiting, and the staff was very friendly. It’s also a nice facility.
Business response:
Hello Julie, that's excellent to hear, thank you for taking the time to share!
RecommendedVery courteous employees. Took care of business. A very short wait before having my MRI.
Business response:
Hi Patti, thank you for the positive feedback of our staff, we're always happy to hear it!
RecommendedReceptionists worked thru some insurance issues on my behalf. Procedure was easy and well explained throughout the process.
Business response:
That's excellent to hear David, thank you for taking the time to share!
Watch out for their billing office and fraudulent charges. Anthem pre-approved as “in network”, deductible was met, and still sent a crazy bill. Spoke to their billing office January 17, following a call from Anthem to them. Anthem even explained the chargers were incorrect and it’s violating a 2022 law, The No Surprise Act, which is to protect patients from having an “out of network” doctor reading images, then billing “out of network” when it’s an “in network” facility. Patients have no control over who is employed at a f... read more
Business response:
Hello Tiffany, thank you for taking the time to leave us a review. If you believe there's been an error, and would like to speak with someone in our billing department, please send your information to billing@simonmed.com so we may reach out to you. Thank you.
Right off the bat the receptionist was too busy doing a zoom meeting with the volume so loud I couldn’t hear what she was trying to say to me. She seemed inconvenienced at my request to speak louder. First impressions tell you many things.
Business response:
Hi Holly, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a review. Your feedback helps us understand where we have opportunities to improve, and we've shared with management, thank you.
Had to wait over an hour for scheduled appointment. Masks were not required for patients nor worn by front desk staff. After I inquired about safety of procedure during nursing, I was told I would need to pump and dump for 48 hours. (This was after the tech had to research the answer). That in fact, is not correct according to my doctor, my daughters pediatrician, and Kellymom.com upon further investigation. Will not be recommending this facility nor returning.
Frequently asked questions about SimonMed Imaging - Louisville
How is SimonMed Imaging - Louisville rated?
SimonMed Imaging - Louisville has a 4.7 star rating with 1,319 reviews.
When is SimonMed Imaging - Louisville open?
SimonMed Imaging - Louisville is closed now. It will open at 8:00 a.m.