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SimonMed Imaging - San Bernardino

4.6

Diagnostic Imaging
San Bernardino, CA

About this business

Healthcare Diagnostic Imaging

Location details

225 W Hospitality Ln, Ste 100, San Bernardino, CA, 92408, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 9:00 p.m.
Tue	7:00 a.m. to 9:00 p.m.
Wed	7:00 a.m. to 9:00 p.m.
Thu	7:00 a.m. to 9:00 p.m.
Fri	7:00 a.m. to 9:00 p.m.
Sat	Closed
Sun	Closed

4.62,432 reviews

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Laura M Bronson

2 years ago

I had an MRI done with contrast.. it looked like the technician didn't know how to do that procedure. she hurt me really bad when she was inserting the needle in my vein and I started having a lot of pain on my fingers, they also felt like they were on fire and I asked her if that was normal and they didn't answer me but she look very nervous and say that maybe the liquid have gone outside the vein....

Business response:

Hello Laura, we appreciate you taking the time to leave us a review. If you would like to speak with a member of our management team, please send an email with your information to info@SimonMed.com so we can reach out to you. Thank you.

Barbara Price-Windon

2 years ago

The receptionist was very unprofessional as well as unwelcoming, she pretty much wanted me to do her job until I asked her if it was her job to gather information that she asked for and if she was going to get up off her chair to get it? The MRI station was exceptionally professional and guided me thru the process 💯 💯

Business response:

Hello Barbara, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.

Denise Crane

2 years ago

sat in the waiting room for over an hour. One girl working the front desk was very nice,the other one,not so much. I will NEVER accept an appointment with them again.

Business response:

Hello Denise, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.

Donna Sliger Miller

3 years ago

I waited over an hour to be seen (I was on time if not early). I got there at 11:25. At 12:00 it sounded like a party coming from the back office. No one bothered to explain anything to those of us in the waiting room. Extremely unprofessional!!! At approx 12:40 I was called back. I, along with the other patients, was left wondering what was going on and how much longer would we have to wait. Not satisfied with this appointment!

Business response:

Hello Donna, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.

Mike Brimmer

3 years ago

I waited over 3 hours for my appointment I was 30 minutes EARLY for. Nobody seemed to care behind the counter.

Business response:

Hello Mike, we are sorry to hear this, we believe our patient’s time is valuable and our goal is to see patients at the time of their appointment. Thank you for your feedback.

Linda Swiszcz

3 years ago

I had 3 procedures scheduled. One at 2:00, one at 3:15, and one at 3:30. There was only one other person in the waiting room. I got called, finally for the first test at 3:30. Day there all that time with no explanation for the delay. I had booked the appointment through their online site, filled out ALL the forms and can NOT imagine why I was kept waiting for so long. In addition, I got a text message from them a few days before the appointment saying my doctor had scheduled a 3rd procedure. Told me to call the ‘follo... read more

Business response:

Hi Linda, we are very sorry to hear about your experience, and appreciate you taking the time to leave us a thoughtful and thorough review. Your feedback helps us understand where we have opportunities to improve, and we have passed this scheduling feedback along. Thank you.

Shaz Qureshi

4 years ago

I arrived with my elderly mother for her appointment only to find that they decided to cancel it due to no technician for the past one month. They didn’t think to tell us it was cancelled. Poor service.