SimonMed Imaging - San Francisco Post St SFMRC

Vivian P 

on BBB

9 months ago

I had a mammogram screening at this office on 12/12/2024. When making appointment, I provided my health insurance information and asked them to verify my mammogram coverage, and I only get this service from them if they dont bill me later. They confirmed me that my insurance covers and I dont have to pay out of pocket. I have ******** and ************ day before the appointment, they called to confirm my appointment. I told them to confirm me again about the coverage because I dont want to receive their bill later. And becau... read more

Melissa F 

on BBB

10 months ago

I have been trying to get an imaging appointment at a location other than ***** Imaging for a month. Instead of giving me an order for a ********* of my knee, my doctor sent his order directly to ***** Imaging. They called me and scheduled the appointment but since I'd never heard of them before I checked their ratings on the internet and decided to go elsewhere. I asked my doctor's office to send my order to *********************. However, they sent their imaging order right back to ***** Imaging. When ***** called me again... read more

Debra K 

on BBB

10 months ago

Had a diagnostic ultrasound mammogram in April of left breast, and was told there was a very small mass, but to wait six months to have another ultrasound done. Waited six months, and they recorded in their file that it was the right breast and would not do the left breast where the mass actually is. Had my provider send another order, but was told by the tech at Simon Med they could only check the right breast again. What a waste of time, and money having the ultrasound on the wrong breast which of course showed nothing. I ... read more

Gilberto R 

on BBB

10 months ago

I live in ********* 1.5 hours away, and have had my critical PET scan cancelled day of 3 times now! Two of the times I was already en route to the facility. Apparently their machine was broken. Do yourself favor and go elsewhere. Dont bother wasting your time with their back and forth. 

Tanni B 

on BBB

10 months ago

Horrible service. Just hung up on me after putting me on hold when THEY called ME! Been trying to get xray all week at nearby *** and haven't been able for 3 days now,and can't make appointments for xrays there. Will try again today. Their billing also stinks, my husband's last bill took nearly 2 years to clear up. They are a racket as most doctors only use and prefer them. 

Calvin B 

on BBB

10 months ago

I have never before experienced an organization with this level of dysfunction. Thy Rescheduled my critically important MRI 5 times. Twice I went through Fasting and drive across town only to be told equipment was broken or couldnt do my exam. Stunningly incompetent. 

Joanne P 

on BBB

10 months ago

This office is unorganized and the employees are rude. A patient was there today and the nurse could not read her name correctly.?she said I cant read your writing in front of all of us. Then to top it off I was never called for my appointment and I left after 45 minutes.They never checked me in. I called my doctors office and I will be going somewhere else. 

wendy S 

on BBB

10 months ago

I was called on a Saturday to be told that my order for breast imaging was canceled by my doctor. She sais she would hold my spot and give me time to contact my doctor. Monday the doctor's office said they never canceled the order. When I called Simon med they said your appointment was filled. It took a long time to get them to decide to fit me in the schedule ******** the facility, the tech did the ultrasound of and the axillary lymph node area. Repeated calls for results of these test have been met with the statement "it w... read more

Lynn L 

on BBB

11 months ago

Call Center in ******* HORRIBLE! Just trying to schedule and got hung up on over and over. Gave ALL inform to one individual and then hung up on to call back and have to give ALL to a completely different ******. When I said I was going to call the location direct it was a no...no...no.The second ****** was a man and was extremely condescending..... and completely inept. I hung up!! Should be fired!Go somewhere else.