SML - Simple Moving Labor - Fort Worth, TX

Jim or Linda Ray 

on Google

3 months ago

WARNING! Do not use this company for packing and/or loading your goods for moving. They are not professionally trained for this and damaged most of our belonging that they were responsible for packing. They did not use the extra boxes, blankets, bubble wrap, straps, shrink wrap, tape, etc. that we provided for protecting the goods. Instead they just shoved goods into moving pods so it would fit with no protection. They also loaded heavy items on top of other items with no added protection thereby damaging the lower items. US... read more

Lina Nandy 

on Google

7 months ago

Our experience with SML led to a lot of headaches and frustration. On the loading side, the local company they selected (not SML, a separate company) was prompt and packed things carefully; however, they neglected to pack two whole closets and a kitchen drawer. (Pictures attached.) This was incredibly stressful because we then had to figure out how to store and ship numerous items. SML flew a driver from Texas and arranged for a rental truck.... in the wrong city, 2 hours away from the pickup location. The fact they use re... read more

Terri deSaracho 

on Google

4 months ago

While I really appreciated the great job the movers did - especially unloading the truck - the person that set up the work booked 5 hours each for a one bedroom apartment load and truck unload into a storage building which was WAY over what time was spent doing that. It wasn't made clear to me that they would refund only one hour of the time and while it was in the contract (which I admit I missed when reading it and take responsibility for that) no one ever told me during the booking that they would only refund 1 hour of un... read more

Alison Toback 

on Google

2 years ago

If I could give Simple Moving Labor 0 stars, or negative stars, I would. The loading crew arrived with no tools and no hand truck (their excuse was that no one told them they needed to bring them, when I was told by SML several times that all crews arrive with both of these items). My mother-in-law spent a lot of time disassembling our furniture FOR them. Then, they got a piece of our sectional stuck in the doorway from our basement to the upstairs because no one bothered to ask how the sectional got down there in the first ... read more

Gumbi147 

on Google

3 months ago

Said would only use 75% of the truck, ended up going over SIGNIFICANTLY. Had to get an additional U-Haul on my own dime. Then when talking to a customer service manager, she said they could only give me a $200 discount. Afterwards, she then said if I didn't pay the remainder of balance, my stuff would get held. I never said I wouldn't pay, so to bring this as a talking-point was horrible! They are good up until the sale, then afterwards the level of service goes down. To me, here is how I look at them.......look at reviews ... read more