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Solis Mammography Park Cities
- Diagnostic Imaging
- Dallas, TX
About this business
Location details
8611 Hillcrest Road, Ste 195, Dallas, TX, 75225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this place zero stars, I would. While I had a decent experience with the actual mammogram good luck EVER getting a copy of your medical records if you switch providers. I twice requested a copy of these over 2-3 weeks ago, well in advance of my upcoming appt. I even called to check on (since you can't ever reach an actual representative by phone). I was assured I would receive a call back. I never received a call back. My most recent mammogram has received a mass and they would like to review previous results... read more
I went there today for my scheduled mammogram and the front desk person was not polite. She got angry with me twice. I was called back pretty quickly. The next person was a little better but she was annoyed because I had on deodorant and also because I moved and wasn't standing right. I'm sorry, I only do this once a year! The whole experience was subpar and I will be using a different Solis in the future or a different place altogether.
After getting an early morning appointment, I thought there would be no backup or wait times. WRONG. Waited 45 minutes past my appointment time, for a total of an hour in their lobby (because I was EARLY). Two people even got taken in BEFORE me, and I was there well before they were. After filling out the paperwork and waiting an hour, they told me they couldn't see me based on the paperwork that they had FOR AN HOUR. They then refused service without me first seeing my normal doctor, something that WAS NOT advertised on the... read more
If I could give 0 stars I would. First scheduled appointment they gave me over the phone was for a location that wasn't even open. I wasted money on a babysitter to make this appointment and didn't see any one. I rescheduled because this is my first mammography and they texted, emailed and called everyday for 2 weeks even after I confirmed I would be there. When I arrived, the front desk lady came outside and yelled at me for parking in a spot in front of the business before I could even get my son out of the car. After tel... read more
I went to this location for a mammogram and the results were promised to me within 24-72 hours. Two years ago they advertised a 24 hour turnaround for the results. I have been waiting for 5 days and still no report or any response at all from them. I emailed the main office requesting an update and have gotten no response. I called the location number and it goes instead to a call center where the very young lady could not connect me (because no one would answer) to her supervisor, office manager or anyone in customer care. ... read more
Business response:
Dear Nancy, We are very sorry to hear that you have been having trouble attain your results. We understand that it can be very nerve-wracking to wait for your results, and we do everything we can to ensure our patients do not have to wait long. Please email us your full name, DOB, and contact number to feedback@solismammo.com so we can pull your records and send them to you as soon as possible. We look forward to hearing from you, and we wish you the best.
I've gone to this location 2 years in a row, location is wonderful, equipment great and Serena did nice follow up but because of Tawana receptionist I will choose another location. How hard can it be to smile, be pleasant and not be rude to people for no reason. For such a simple procedure and care to be treated that way.
Business response:
Dear Ms. Annette, Thank you for making us aware of this issue, and we apologize on behalf of our team member for the way she acted. The Center Director has taken action, and this issue will not happen again. We are very sorry to hear that this experience caused you to not want to return to Solis and hope you will reconsider, as it sounds like the rest of your visit was exemplary. If you are willing to speak with the Center Director regarding what happened, she would gladly give you a call. Please send us your contact informa... read more
I had the same experience as Annette. I actually was shocked as I had gone to Solis last year and had an amazing experience and even referred them to my friends who have been hesitant to get annual mammograms. This year...not so much. She too made me undress completely as I had on pants. She scolded me as she thought I had put on deodorant. I had not. But the worst part was the multiple...in EXCESS... images and the grabbing, yes GRABBING of my breasts. When I told her to stop, she said "Well you have implants". I said "I am... read more
Business response:
Dear Janice, Thank you so much for bringing this to our attention, and we definitely understand your frustration. The Center Director at NW Plaza has spoken to the tech and will be sure to monitor her attitude with patients. The Center Director would love to speak with you to learn more. If you are willing, please send us an email to feedback@solismammo.com, and she will give you a call. We wish you the best, and we hope you know we are always striving to improve. Thank you again.
The only good thing I can say about this place is that they get you in and out quickly. The person who conducted my mammogram was frequently close or "in my space" when it wasn't necessary. When I told her I was wearing a skirt and top and not a dress, so she knew which coverup to get for me, she reached over and pulled at the waist on my skirt like she didn't believe me. Then, when I went in the x-ray room and made my way over to the machine, she flipped the cover back and completely exposed me without asking my permission... read more
Business response:
Dear Annette, We are very sorry to hear that you did not have the best experience during your appointment. We have informed the Director of the NW Plaza location and she will be reaching out to you personally to apologize and hear your story. We wish you the best.
Frequently asked questions about Solis Mammography Park Cities
How is Solis Mammography Park Cities rated?
Solis Mammography Park Cities has a 4.4 star rating with 140 reviews.
When is Solis Mammography Park Cities open?
Solis Mammography Park Cities is closed now. It will open on Monday at 7:00 a.m.