Spring Lake Village

Eleanor B. 

on Yelp

11 years ago

After bi-lateral total knee replacement, moved to Spring Lake Village on Montgomery Drive for a few days of Physical and occupational therapy. Doing GREAT and a local celebrity since none of the staff or others have ever dealt with a double at the same time. Cell phones DO NOT work there for some reason, but can take calls on the house phone at . We are extremely pleased with the facility and very happy we chose this place. It is bright, cheerful, clean and friendly. All the staff is very attentive, pleasant, responsive and... read more

Marie W. 

on Yelp

3 months ago

My mom was a resident there until her death . The CNA that let my husband and I in her apartment went back and stole jewelry from my mom's dresser. It was a good thing I had done an inventory. Spring Lake did not seal off her room to anyone but her family. When I confronted the Director about the theft, she told me I was upset about my mom's passing. I suggested she look at the log who went in and out of the room. I also told her that I had already notified Santa Rosa police , they took my report seriously. It turned out th... read more

Paul W. 

on Yelp

2 years ago

Food at the bistro: I was a guest at the bistro today. The food today was generally substandard and served on plastic - cheap plastic Shame on you people 

Claudia B. 

on Yelp

3 years ago

we have notified you multiple times with no result. the salon staff are sneaking in to assisted living to see my cousin despite our request to stay away. she was charged over posted prices for years. the staff also took it upon themselves to suggest $300 worth of vitamins and told her to drink tea for her uti instead of going to the doctor- you have major issues 

S J. 

on Yelp

4 years ago

I do not recommend SLV. This is a very expensive community with limited services. It claims to be a non-profit and uses COVID as an excuse to put even more money in their coffers. My in-laws cannot get a ride to the doctor without an unreasonable amount of advance notice and the only activity currently available to them is Bocce ball. They have virus requirements that are senseless. For instance, they will not deliver food so the senior citizens have to go pick it up. If you're looking for a place to retire, go somewhere... read more

Chris B. 

on Yelp

4 years ago

[Original review] I find the ineptitude, lack of accountability, and discourtesy on the part of management at Spring Lake Village to be appalling and quite concerning. While under the oversight of the Episcopal Church, Spring Lake Village was a wonderful place. I had hoped to live at SLV myself, one day! Since becoming corporately owned and operated some years ago, however, it has BADLY degraded on a number of levels. It's mainly about profit now, not about care for the elderly. Lower wages for workers, increased salaries... read more

Lori P. 

on Yelp

12 years ago

A family friend went to Spring Lake Village after a short hospital stay. As it became closer to time to go home, they found one reason after another to "keep" her. It was well over a month before she was finally released to go home and was miserable while decisions were being made for her. I have read that it is one of the more expensive places. While the nurses and attendees were very nice, it seemed that management wanted her to stay whether or not she approved. Do your homework before checking in to this place!