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7007 Indiana Ave, Lubbock, TX, 79413, United States
Get directionsService was exceptional. The staff from the front office check in to my RN, DR, rad tech were great, caring, informative n friendly. Not to mention that we didn’t have to wait to be seen we were out in relatively decent time and just an overall great experience from an ER facility. My hats off to Anna Morin and her staff they’re amazing.
Business response:
Hello Ms. Lopez, We really appreciate you taking the time to share your feedback with us! We're grateful you chose our Star ER location where we're always here to help 24/7. You hit the nail on the head.....Anna and her staff are amazing! We hope you're feeling better and thanks again.
Very kind and understanding and fair about billing
Business response:
Thanks for recognizing our team's kindness and understanding approach to care and billing. We truly appreciate you taking the time to share your experience with us. It means a great deal to know that our team's compassionate and understanding nature made a positive difference during your visit. Your feedback helps us continue to provide the kind and understanding service that our patients deserve.
Everyone was so kind and I received excellent patient care. They were quick to get me in and out with results in hand.
Business response:
Hello Ms. Hull, We are delighted to hear about your excellent experience. Thank you for recognizing our team's kindness and efficient care. Thank you as well for the high rating you gave us. We are here 24/7, even on holidays!
They were very attentive to my injury
Business response:
We are overjoyed to hear our team was attentive to your injury. It means so much to us to know that you felt well cared for during your visit. Our team works hard to ensure every patient receives the focused attention they deserve, and your feedback confirms we achieved that goal with your care. Thank you for your trust in us during what was likely a concerning time for you.
Just made sure I didn’t have a fracture in my foot
Business response:
Hello Ms. Griggs, We are happy to hear we helped ensure your foot was okay. Thank you for trusting us with your care. We are here 24/7 and always ready to help. We are even open on all holidays. Thanks again.
Very good at treating people with kindness
Business response:
Hello Mr. Garcia, We love your feedback about our team treating people with kindness. This means everything to us! We hope you feel much better very soon! Please take care and thank you so very much!
Staff is exceptionally nice and friendly, willing to help!
Business response:
Hello Ms. Armstrong, We are delighted to hear about our friendly staff's willingness to help. Thank you for recognizing their exceptional service! We hope you feel better very soon. Please take care.
Excellent overall patient care. Seen within 10 minutes.
Business response:
Hello Mr. Velasquez, We are delighted to hear about your excellent experience and quick service at Star ER. Your feedback means everything to us. We are here and ready to help 24/7. Please get well soon and thank you so very much.
Very kind and listened to me. The doctor and nurses we very helpful, caring and knowledgeable.
Business response:
We are delighted to hear about your positive experience with our caring and knowledgeable team. It's wonderful to know that our doctor and nurses were very helpful and attentive to your needs. We strive to provide the highest level of care, and your feedback reinforces that our efforts are making a difference. Thank you for your kind words and for taking the time to share your experience with us.
Quick and efficient
Business response:
Hello Mr. Esparza, We are delighted to hear you found our service quick and efficient. Thank you for choosing STAR ER. We are here 24/7 even on holidays!
STAR ER has a 4.6 star rating with 1,642 reviews.
STAR ER is open now. It is open 24/7.