This profile has been claimed by the business owner or representative.
STAR ER
- Emergency Medicine
- Lubbock, TX
About this business
Location details
7007 Indiana Ave, Lubbock, TX, 79413, United States
Get directions
Everyone was efficient and friendly.
Business response:
We greatly appreciate your kind feedback. Our staff works hard every day to ensure that every patient who walks through our doors feels well cared for, and it is truly rewarding to hear that their efforts made a positive impression on you. Thank you for taking the time to share your experience, and we hope you are feeling well!
The entire experience was smooth and phenomenal. The staff was so friendly and courteous. You can tell they all love what they do. Tresa, at the front, made the process seamless and she was kind enough to help with understand my insurance and how it works. I had lost my insurance card recently and she went out of her way to find a way to print me a temporary one. I highly recommend Star ER to anyone that needs medical care. They are quick and efficient!
Business response:
Thank you so much for taking the time to share your wonderful experience with us! Your kind words about our team's dedication and efficiency mean a great deal to us, and we are truly grateful for your feedback. We are thrilled to hear that your overall experience at Star ER was smooth and phenomenal! We will make sure to pass along your kind words to our team. Thank you so much for recommending Star ER to others who may need medical care. We truly appreciate your support and trust in us. We hope you are feeling well, and we ... read more
I highly recommend Star ER! From the moment you walk in, you’re greeted by a fast, friendly, and welcoming team that truly cares about their patients. The entire staff is top-notch, but Avery at the front desk deserves special recognition. She provides five-star service every time! Avery is kind, professional, and does an outstanding job explaining the registration process and insurance in a way that’s easy for anyone to understand.
Business response:
We are pleased to hear about your fast, friendly, and welcoming experience. It truly warms our hearts to know that from the moment you walked in, our team made you feel cared for and valued. Your kind words about our entire staff mean the world to us, and we are so proud to have such a dedicated and top-notch team serving our patients every day. We are especially delighted to hear about Avery and the outstanding impression she made on you. She truly exemplifies what five-star service looks like, and your recognition of her k... read more
Fast service and staff was professional.
Business response:
Thank you for taking the time to share your experience with us. We're truly glad to hear that our team was able to deliver fast service while maintaining a high level of professionalism throughout your visit. Your kind feedback means a great deal to our entire team. Thank you again for sharing your thoughts, as it truly motivates us to continue delivering the same level of care and service.
Everyone was amazing and so caring. Crystal was nice, efficient and quick at registration. Philip was a caring and considerate nurse and Jeremy was quick with radiology and was the best at drawing my blood
Business response:
We are pleased to hear that your experience with us was such a positive one! It truly warms our hearts to know that Crystal made your registration process smooth, efficient, and welcoming. It is also wonderful to hear that Philip provided you with the caring and considerate nursing experience that every patient deserves during their visit. We are equally delighted to know that Jeremy made your radiology experience and blood draw as quick and comfortable as possible. Our team takes great pride in providing caring, efficient s... read more
All staff were professional and pleasant and response time was quick.
Business response:
Thank you for taking the time to share your experience with us. Knowing that our staff was professional, pleasant, and responded quickly truly means a great deal to us. We are so glad to hear that you had a positive experience, and we will be sure to pass along your kind words to our team. Thank you again for your kind words!
I cannot say enough about Dr. Parikh. He explained everything to me and my wife in terms we would understand. He knew right off that my problems were caused my one of my medications. He took his time to explain things and gave us direction on what to do next. I never once felt rushed. He ordered tests and they were done right away and I got results very quickly. Justin was awesome starting my IV and doing my catscan. Dr. Parikh and Justin checked in on me several times. It was a great experience. I highly recommend Star ER f... read more
Business response:
Thank you so much for taking the time to share such a wonderful and detailed review! It means a great deal to us that you never felt rushed and felt fully informed throughout your visit. We are pleased that your overall experience at Star ER was a great one and that you felt heard and well taken care of every step of the way. Your recommendation truly means the world to our entire team.
They took me straight back to a room and got treatment started for my migraine. Justin was fantastic with my IV and his bedside manner was phenomenal. Dr. Weatherford was very kind and explained everything fully to me. He was quick to get medication started for my relief and he also made sure I had a prescription to take home if needed. Highly recommend Star ER!
Business response:
Hello Ms. Hull, Thank you for your review. We are pleased to hear about your positive experience and the exceptional care provided by our team at our Lubbock facility. Your recommendation means a lot to us! Hope you feel much better very soon.
Courteous and respectful and professional people
Business response:
Thank you for recognizing our respectful and professional staff. We strive to provide the highest level of care, and we genuinely value your feedback.
Frequently asked questions about STAR ER
How is STAR ER rated?
STAR ER has a 4.6 star rating with 1,741 reviews.
When is STAR ER open?
STAR ER is open now. It is open 24/7.