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Station Dental Aurora
- Dentists
- Aurora, CO
About this business
Location details
14001 E Iliff Ave # 104, # 104, Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The office has been completely unreachable for billing. They billed my insurance incorrectly and I get text and email reminders constantly to pay my "outstanding balance". I have left many messages over the course of months and have not heard back from them. Still unresolved. The actual service was good enough, the dentist and dental assistant were both kind and quick.
Watch out for these guys! The clinical providers are very nice and competent, but billing department is dishonest. DO NOT agree to any services without consulting your insurance first. I received a crown that my insurance says is a covered benefit, but did not pay because SDG did not provide requested documentation. My insurance says my responsibility is zero, however billing department never contacted me and then a year later, took my payment for another service and applied it to this service instead and continues to bill m... read more
Tried to upsell and did not preform services I came in for. Made it very clear that I wanted an annual cleaning, but was advised they could not perform.
October 2024 Aurora Office - STATION DENTAL STAY AWAY. My Front crown fell off in 4 HOURS. I've had this crown replaced over 3 decades and never did it pop off like a chiclet. Ever. Dr. D and 2 dental techs put in my crowns (took over an hour). The 2nd crown was cemented, but I noticed they let the cement dry considerably before pressing it on. It came off like it was secured with toothpaste and a wish. Human beings - Don't go near this place. Do not piss away your insurance benefits on gross negligence and possibl... read more
This practice is the reason I now have a fear of dentists. The hygienists are not well trained (they fill fillings, x-ray, perform cleanings, etc.). I had eleven cavities found & treated here, one needing a crown. The dental assistant/hygienist dropped the permanent crown while trying to place it, and I nearly choked on the crown. Luckily I reacted in time, and I sat up quickly to cough it up. The assistant quietly apologized with a slight "sorry". I ended up needing three root canals (one on the crowned tooth and two on... read more
EDIT: I have added another star to this review after receiving a call from one of the business managers at the practice. She gave me one of the most genuine and heartfelt apologies I have ever heard. It is obvious she cares deeply about the business and the experience of their patients. As I said before, the staff here is extremely kind. I do not think I will be returning after my experience, but I am happy to update this review for excellent customer service and resolution of the issue. ------- Having grown up in a famil... read more
Everyone in this office is so kind but that is their only good quality I've had crowns crack and break in less than a year They disrespected my wishes to be number during extraction and had to go through an immense amount of pain They also gave me 2 failed bone graft surgery's, I had to get my third done by a different doctor who said that they had caused infection and so much other damage to the site due to cheap sutures and cheap practices I don't ever want anyone reading an instruction manual on how to perform somethin... read more
Be cautious. In their treatment plan they will offer you a lot of optional treatments (extra numbing, herbal mouth rinse, deeper cleanings etc) that insurance doesn't cover, which is fine on paper. The issue is how they handle people who don't want all the extras- like me. My insurance covered everything essential (cleaning, fillings) and I was very clear on what nonessential services I was willing to pay out of pocket for and what I did not want done. They acknowledged this and then proceeded to do things I hadn't agreed to... read more
Business response:
Rose, I'm sorry. This doesn't fit how your experience is supposed to be with us. I'm sorry for any confusion and definitely for any bill for something you shouldn't have paid for? We will take a look and reach out right away to try and clear up any issues. As far as your fillings, I assure you we are not in the business of doing any dental work that is not necessary. We try and have xrays as well as intraoral photos up in front of you so you can see exactly what we do and actually participate in your treatment. Our goal is a... read more
When I came in, they had me sign a treatment plan. They didn't explain that the services insurance didn't cover were optional. I felt like I was drowning through the cleaning because the hygienist didn't suck the water that built up out of my mouth frequently enough--it poured out of my mouth a couple of times. While she was cleaning she also put her hands in my mouth and then on my face. When I finally got to my car (after a 90+ min appt. that was just a cleaning and check up), I had dried toothpaste all over my face. Have ... read more
Business response:
Jami, I apologize. It sounds like we didn't communicate with you as well as we should have. I understand your frustration and hope you can trust us again. I assure you, we are very open to criticism and are much better at improving your experience while you are with us in the office.
Frequently asked questions about Station Dental Aurora
How is Station Dental Aurora rated?
Station Dental Aurora has a 4.5 star rating with 571 reviews.
When is Station Dental Aurora open?
Station Dental Aurora is open now. It will close at 6:00 p.m.