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Stress-Free Auto Care / Express Auto Service
- Auto Repair
- La Mesa, CA
About this business
Location details
7633 El Cajon Blvd # 300, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
After reading the reviews, Connie & Dave need to be present at all hours of opening or re-train their staff appropriately. Because all of these great reviews and I did not have their great experience. Brad lacks much expertise after saying he's been in the business doing all kinds of cars for 30yrs. He was exhausting to deal with and brought much stress to a situation that could have been easily taken care of. His dramatics and immaturity completely changed the trajectory of this appointment. My B.F. called in to schedule a... read more
The work was done half way. Part itself was replaced but the extras weren't done. I had a catalytic converter replace but the technician overlooked the debris that went into the resonator causing excessive backpresser making the truck drive worse then it did when it went in the shop. I had to return the truck because the shop allowed the truck to be released without any type of quality control. Then the second day the service writer diagnosed the issue is something other the there mistake and tried to over charge me $1000 fo... read more
Business response:
Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify what took place. When your vehicle was brought in, you requested replacement of the catalytic converter and declined our recommendation to perform diagnostic testing beforehand. Our technician completed the requested work and test drove the vehicle, which showed no immediate issues at that time. When you later returned with concerns, we inspected the vehicle again at no charge. During this inspection, We also not... read more
I brought my Tacoma here for a suspension inspection. I don't think the tech test drove the truck. New tires were suggested and purchased. This did not fix the issue. Also my hood was left unlatched which I figured out when I was on the freeway!!! All that was diagnosed was a loose hose and cracked belt. Waste of $ and my time.
Business response:
Carlos, Thank you for taking the time to share your feedback. I'm very sorry to hear about your recent experience and truly regret that we fell short of your expectations. We apologize if it seemed that a test drive wasn't performed or if the recommendations made didn’t resolve the issue you initially came in for. Since you mentioned another repair shop balanced your tires, it was our understanding you were going to have the tires re-balanced and inspected by that location and bring it back to us should the issue still be pr... read more
Was referred to Express auto by a friend went today and entered on the driveway of the auto glass shop i drove around to park my car so i could go in and talk to them, the owner Dave had his truck parked at an angle so i did not want to try to go around the truck and the curb to sinc. e Idrive a Crown Victoria and his truck was pretty big,so i sat there and waited for him to unload his truck about 4-5 minutes when he was done he shut his door and walked back behind his truck like he didnt see me waiting. So I honked my horn ... read more
Frequently asked questions about Stress-Free Auto Care / Express Auto Service
How is Stress-Free Auto Care / Express Auto Service rated?
Stress-Free Auto Care / Express Auto Service has a 4.9 star rating with 270 reviews.
When is Stress-Free Auto Care / Express Auto Service open?
Stress-Free Auto Care / Express Auto Service is closed now. It will open at 8:00 a.m.