Sundance Vacations

Vera A & Larry F. W. 

on Birdeye

6 years ago

The room were filthy, dust all around the lamp shades, you could tell this by the caked up dust surrounded over the lamp globes above the mirror. No shower curtains.. The bath room was small, which had a glass partition; I assume it was used instead of providing shower curtains, There were no bath tub matts. God help us if either one of us woukld have slipped, because there were nothing to hold on to; we would have crashed right through the glass causing all kinds of fatal cuts and bruieses. The breafast was horrible. ... read more

John B. 

on Birdeye

6 years ago

To start we haven't yet stayed in a room that you shown when we signed on. The last place was very small. The fridge was something you would have in a college dorm did not accommodate a weeks worth of groceries. The shower liner had mold and also the shower handle. Insufficient lighting. The place could have used an upgrade. The pool was near a trash bin that made the pool experience a smelly one. The rooms we have seen on line don't compare to the ones we stayed at. The people there were very nice. We just expecte... read more

Sarah P. 

on Birdeye

6 years ago

I wasn’t happy that no one gave us the code to get into the gate and no one told us it was on the 2nd level. Also, no one told us which parking space to park and we had people leaving us nasty notes under the windshield saying to never park in this spot again. Also, we killed two roaches which was very gross. I hope next time someone will give us this important information and exterminate. 

Nima M. 

on Birdeye

6 years ago

The unit we were given was old, outdated, buggy and worst of all uncomfortable. 

Susan C. 

on Birdeye

6 years ago

Cons: after having driven 13 hours to get there we arrived in the morning 8am and check in wasn't until 5pm tried calling to check in earlier no one answered threw out the day during open hours then the lady was rude and ended up giving us the wrong keys and the wrong address. Then the entire week the people staying above us was making noise as if the were moving furniture during hours between 10pm and 3am every night! Also the place wasn't very clean we found two cockroaches, mold on the shower curtains and debris and crumb... read more

BETANIA R. 

on Birdeye

6 years ago

I don't like Sundance vacation because I pay more then my friends they pay less them me 

PIER M. 

on Birdeye

6 years ago

Although the condo unit inside was pretty clean, the outside looked a little dated with a sharp edge sticking out by the stairs and almost cut my son as he was taking the steps up tobthe 4th floor. The walls in the master bedroom bathroom needs a new coat of paint. There was extreme rust by the toilet. The wall hanging kept falling off the wall in the girls room and almost fell on my daughter when she was sleeping. The light in the master bedroom wasnt working but the Maintenance man was able to replace the bulb. The pots an... read more

Karen W. 

on Birdeye

6 years ago

Customer service use to be good. Now seems like we are bothering them when we call. They talk to us like they are disciplining us. There was no interest to contine us with TAN even though our weeks are officially all booked. 

Dawn M M. 

on Birdeye

6 years ago

We asked for Ocean front and was told that there wasn’t any available. We requested this and was told it would be honored. And then we ended up with a hotel made into a two room condo which was located on the parking lot side with no view of the ocean. Therefore we didn’t get what we paid for. Also the rooms were musty and had a terrible odor. I had to launder even the clothing we didn’t wear. Very disappointing!!! We had family members with us and it was quite embarrassing. We are totally not happy with this vacation packag... read more