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Superior Fence & Rail
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The crew showed up and had the job done faster than I expected. The fence turned out great.
Beautiful fence. We love it!
First off, the installers were great and the product itself is amazing. However, the customer service was terrible. The ball was dropped on our Notice of Commencement/permit paperwork. The sales consultant forgot to have us sign it when we initially signed the contract, and didn't even have us sign the missing paperwork until 2 weeks after we signed the initial contract. At 4.5 weeks post contract signing, we hadn't heard anything about an install date - I called, was told the hold up was permitting. They could not tell me t... read more
Our entire experience was excellent. It honestly all went smoother than we could have even hoped. Superior Fence & Rail of North Florida were recommended to us by a neighbor. We all were looking to get fences out in around the same time and having them match was a concern, but the customer service sold us. We really appreciated that our rep, Dakota, was willing to work with us and our neighbors behind us to give the best prices for both jobs (they had less linear footage than us and on their own would have had less discounts... read more
Jose and his team did a great job! On time and quickly and professionally installed.
Do not use Superior Fencing in LW. Overpriced, do not deliver what you say. Original contract i discussed with Erik Stanbra the owner was not written down correctly. Ex i wanted black, said bronze, i paid a lot extra for puppy pickets but i guess that had to be specified. I sign it not realizing it but worked with the office and got it verbally corrected. I asked if I needed to sign new, was told no would be ok. Took weeks for 3 sections on a porch when promised no longer verbally than 10 days. They had to come back tw... read more
Do not use Superior Fencing in LW. Overpriced, do not deliver what you say. Original contract i discussed with Erik Stanbra the owner was not written down correctly. Ex i wanted black, said bronze, i paid a lot extra for puppy pickets but i guess that had to be specified. I sign it not realizing it but worked with the office and got it verbally corrected. I asked if I needed to sign new, was told no would be ok. Took weeks for 3 sections on a porch when promised no longer verbally than 10 days. They had to come back tw... read more
Do not use Superior Fencing in LW. Overpriced, do not deliver what you say. Original contract i discussed with Erik Stanbra the owner was not written down correctly. Ex i wanted black, said bronze, i paid a lot extra for puppy pickets but i guess that had to be specified. I sign it not realizing it but worked with the office and got it verbally corrected. I asked if I needed to sign new, was told no would be ok. Took weeks for 3 sections on a porch when promised no longer verbally than 10 days. They had to come back tw... read more
Business response:
We delivered the original product based off the contract that was signed for by the customer. The customer did not read the contract - which clearly states the color of the fence (twice), the orientation of the gate, and the dimensions of the fence (twice). Nonetheless, we re-fabricated her product despite her errors to try and please her. Additionally, we informed her not to use the gate until the concrete cures - which can take up to 2 weeks (Not 4 Weeks). Despite fulfilling her order in 2 different colors, we did not ... read more
From the initial process and changes Jason worked diligently to make sure I was happy. My installers were prompt courteous and informative. Smooth process. I will be using them in near future to extend down other side of house. Oh and price was perfect.
Frequently asked questions about Superior Fence & Rail
How is Superior Fence & Rail rated?
Superior Fence & Rail has a 4.8 star rating with 18,653 reviews.
When is Superior Fence & Rail open?
Superior Fence & Rail is closed now. It will open tomorrow at 9:00 a.m.