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Superior Fence & Rail
- Fences & Gates
- Sarasota, FL
About this business
Location details
2383 Industrial Blvd, Suite D, Sarasota, FL, 34234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let me start off by saying that our sales rep, Tom ,and the receptionist, Stephanie, were wonderful and tried to help us but it went beyond their control. This is about Sarasota location. When the installers first arrived on Friday to our house, they couldn't read the survey left by the sales rep and couldn't figure out the measurements so my husband had to go out and spend a good amount of time out there figuring it out for them. Then, we noticed that there were no flags in the ground (to locate gas, electric pipes etc)... read more
Really good service, all my neighbors asking me about my fence. Really nice, thanks!
Cost me just as much damage as it did to get the fence. They didn’t put it where it was suppose to go, broke every irrigation water line in my yard and didn’t tell me and destroyed my plants and landscaping. The workers didn’t even undeestand English. Then they asked me to inspect my fence at night when it’s dark to sign off. Not to mention getting call backs from the office was horrible. Highly disappointed
The two-man crew that showed up to do the work seem confused. When I told them they were supposed to access the fence from my neighbors property which had been arranged previous to them arriving as well as on the work order. They were to straighten up 11 posts as well as 56 feet of fence for the work order. I had to reiterate this to them as they just were going to straighten up three posts. Seems like . I had to reiterate this to them as they just we’re going to straighten up three posts. Seems like they were in a hurry to ... read more
Business response:
We are glad that you are happy with how your project ended and our apologies for any inconvenience , thank you
Great looking fence; however the crew that installed was mediocre. They cut our EXPOSED and marked internet cable (which took several days to get repaired)…and it took them 3 days to install because they sat around so much the first 2 days. Loved sales though! Would probably opt to install ourselves if doing it again.
Business response:
Dear Christine, we are glad to know that you are happy with the completion of your project, however, we feel as frustrated as you, because some public and private services were not properly marked and we could not detect them (as well as if we could with the irrigation system that was on your fence line) without being affected and thanks to the experience of our installers, the installation was completed in the established time! Best Regards
The bidder was very professional and gave us a good price and scheduled the installation fairly quickly. The installer, however, came on his own without a helper. Fence panels are extremely heavy and getting a good, proper, level installation really requires two people. I ended up helping the installer haul the fence panels to the backyard and held up panels while he screwed them in. The job was done quickly and is satisfactory. But we are a little disappointed in some aspects of the installation, including the height above ... read more
Business response:
Thank you for leaving us a review, Paul. We appreciate your feedback, and if we can do anything to earn a better fence installation service rating in the future, please feel free to give us a call at (941) 203-3224. It is our goal to always improve -- calling us would be much appreciated so we can adjust accordingly. Thank you.
Left a 6 to 8 inch cap at the end of the fence and never installed the light on the gate like promised.
Business response:
Thank you for leaving us a review, Keith And Denise. We appreciate your feedback, and if we can do anything to earn a better fence installation service rating in the future, please feel free to give us a call at (941) 203-3224. It is our goal to always improve -- calling us would be much appreciated so we can adjust accordingly. Thank you.
The fence is very nice, but we had a problem with the installer, but the company came out and fixed the issue right away.
Business response:
Hi Laurie, Thank you for your review and we are glad that we solved the issue immediately!
Good could of had more communication by the install team
Business response:
Thanks William, we will take your comments into consideration.
Frequently asked questions about Superior Fence & Rail
How is Superior Fence & Rail rated?
Superior Fence & Rail has a 4.7 star rating with 515 reviews.
When is Superior Fence & Rail open?
Superior Fence & Rail is open now. It will close tomorrow at 12:00 a.m.