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Susan Keene at Cornerstone Home Lending
- Mortgage Brokers
- Dallas, TX
About this business
Location details
8333 Douglas Avenue, Suite 550, Dallas, TX, 75225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have to say the experience was a little nerve wracking but at the end good. The process took a long time to complete. We had several holidays in between and needed a new appraisal, making the wait longer than usual. I know there are things that are hard to predict causing all these delays, but I encourage better communication during the steps of the process. I also encourage to have the website with the Loan Process Progress better updated. This will save time and frustration. I appreciate all the members of the team for m... read more
Susan and her team delivered on the promise. Closed on time without hassle.
First of all, meeting Susan Maclay was one of the best things to start off the search for a mortgage lender in the Dallas metroplex for us. Susan was highly recommended by Keller Williams Realty. Within a few minutes of our first meet at her office we felt very comfortable talking to her only because she portray an easy going persona. After a day or two Susan gather some of my financial information she immediately put numbers together with multiple options . I was impress how quickly she call me back with an analysis o... read more
Susan was very flexible and easy to work with. I pulled one contract after inspection, ended up with another home and we closed in record time. Dana
Our experience with Susan was very smooth. She was very professional but also made you feel like family. Thank you Susan for working with me and my wife, we appreciate how patient you were with throughout the whole process.
We could not have been more pleased with our team! Thank you Susan Keene s team. If we ever move again we will be back
I appreciate when companies have these type of resources for their clients. My recent experience with Susan Keene was the most unexpected, unprofessional and inappropriate I’ve ever encountered. The amount of grief this has caused me has been devastating. This is the single most valuable investment in my life. My closing day should’ve be a day of joy and excitement, but it was far from that. I received a very unpleasant text from Susan the night before my closing day, where she referred to me as a “dumb dumb” and being ... read more
Business response:
Hey Hortensia, Thank you for taking the time to let us know about your experience. We would like to learn more about how we could have improved the homebuying experience for you. If you would not mind taking the time to talk, we would like to have a member of our team reach out to you. Please send your best contact information to info@houseloan.com. Congratulations on your new home!
Frequently asked questions about Susan Keene at Cornerstone Home Lending
How is Susan Keene at Cornerstone Home Lending rated?
Susan Keene at Cornerstone Home Lending has a 4.8 star rating with 33 reviews.
When is Susan Keene at Cornerstone Home Lending open?
Susan Keene at Cornerstone Home Lending is open now. It will close at 6:00 p.m.