Synergy Radiology Associates

Audra S 

on BBB

4 months ago

Great experience! **************** was great. Made the whole process a lot easier to have the team there to support me when I had questions. 

harsh p 

on BBB

a year ago

This is most unprofessional group of people. My family was asked to pay full amount for the service. It was paid. Insurance paid 80% of the amount. They need to return this 80% amount. The date of service was December, 2023. Today, it is October 10, 2024. They have not refunded money. I placed calls 6 times. Every time hold time is ~30 minutes. They repeat the same answer every time that their back office is reviewing it. It takes 45 days for them to review each time. The issue was escalated several times and same answer is ... read more

Amanda L 

on BBB

a year ago

I believe this company to be corrupt. I recently received a thyroid ultrasound at Memorial Hermann Imaging. I had done due diligence with Memorial Hermann to be sure that they were in network and that the procedure would be covered. 3 weeks later I receive a TEXT message from this company saying I owe them over $300. I never agreed to ANY service from these people. Why am I being billed by them? I understand that my doctor might have consented to having my imaging 'read' by them, but I didn't, I never signed anything, or agr... read more

Sahadat A 

on BBB

a year ago

I got a CT scan a Memorial Hermann on January 20th 2024 and was given a paper to expect to pay Synergy Radiology a $69.06 bill if I called with 15 days after my exam. I called Synergy on the 26th, I spoke with an incompetent associate for about 20 mimutes trying to pay this bill without success. The associate had me giving my information so many times that I wondered if he couldnt spell, type or had some sort of problem receiving information. Finally he claimed there was no amount listed with my account so I couldnt pay. On ... read more

Robert W 

on BBB

a year ago

On Nov. 11, I fell and had a concussion. While in the **** emergency room (no memory of it), they did 3 CT scans. Synergy sent me a bill for $1,760 dollars a few days later. There's no record of them contacting my ********Mgt. provider nor my family doctor. So, I went to **** NW/Heights and simply walked in to get the CD and summary (on my signature release & ID). So far, I'm sure they and Singleton Ass. PA haven't done anything, yet I'll end up in collections for their bill. Today I'm looking into some resource that will pu... read more

Liz B 

on BBB

2 years ago

I've had a terrible experience so far with Synergy Radiology Associates. After an ER visit to ******** ******* *** *********Hospital for an asthma attack during which I was given a chest x-ray, I received EOBs and settled bills with my insurance ******for the ER visit. Months later I received a $139 bill from Synergy for radiologic interpretation (no itemization or explanation of charges whatsoever on the bill or online about what I was being billed for). There was no evidence that they had ever billed my insurance. I tried ... read more

Donald G 

on BBB

2 years ago

My wife had a catscan and we received a a large bill fron this company for the procedure claiming that this was a procedure we were not enrolled for. I called and gave them my insurance data and received another bill for over $600. Called my insurance company and all charges had been paid and Synergy has NEVER submitted any bill. This is simply a SCAM organization who will never get a penny from me. Avoid them at all cost. 

Khang P 

on BBB

2 years ago

I paid $1,383 for my wife's MRI bill to the Houston Woman's Hospital on 12/28/2022. Went to the MRI on 01/05/23. They didn't say a thing about extra fees. Yet, today I received a bill $169.20 for that MRI. They didn't explain or itemize anything about the extra fees. 

Ron H 

on BBB

2 years ago

This billing company is the most painful one I've ever had to work with. I am continually being billed for an amount that I have proven was paid by my HRA. I have spoken with them 4 times over the phone and 2 times over email about this issue. After each communication, they put the bill on hold and reassure me that it will be resolved after they investigate. And 1 month later, I'll receive the bill again, and then need to contact them again. This issue began in July and I am still working on it in December. Stay far away fro... read more