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Taurus Academy Lake Travis
- Pet Boarding
- Austin, TX
About this business
Location details
3721 Ranch Road 620 North, Austin, TX, 78734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
Just got off the phone with Alex, who gave me a very thorough overview and impressed me with her description of the facility and how they manage the play time. I also like the way she described the little sleeping houses and the big yard. I have two energetic, big dogs and I'm hopeful they'll thrive if we decide to board there. They require a Play Day ($25 per dog) prior to boarding but I'm okay with that to make sure dogs are happy and we are too...upset to read about little baby dog story though. So sad...will keep open... read more
We entrusted Taurus Academy of Lake Travis with our two dogs while we were on vacation, just as we had done multiple times before over the years. Because of our history with the facility, we had no reason to believe there would be any problems. What happened instead has been one of the most upsetting experiences we have ever had as pet owners. Four days into our trip, we received a phone call informing us that one of our dogs was in serious condition. She could not stand or walk. She would not eat. Staff could not get her t... read more
Business response:
Hi Justin, We are truly sorry to hear how upsetting this experience has been for your family. Juno has been a valued guest over the years, and seeing her become ill during her stay was concerning for our entire team as well. We were surprised to read many of the statements in your review, as they don't reflect the interactions our team had with your family throughout Juno's stay. From the moment we noticed changes in her condition, we remained in regular communication, primarily with Juno's mom, providing updates, discus... read more
Honestly I would give negative stars if I could. I just moved here and was googling boarding places as I have a last minute trip I have to take next weekend. I found this place and reviews were great. The girl Amber I talked to over the phone was very pleasant. I brought my dog in for an evaluation play day. I got 2 updates about her which was good. The problem was when I went to pick her up the guy brought out ANOTHER dog in my dogs harness and leash. My dog is a black schnauzer he brought me a white poodle looking dog. My ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. I did leave you a voicemail calling from my personal cell phone to address your concerns from our email conversation. We love getting feedback from our pet parents whether it be good or bad, so we can learn from any mistakes. Nori was a delight to have join us for daycare. If you need anything, please don't hesitate to reach out. Sincerely... read more
Taurus Academy was a complete waste of money for us and our dog. Our dog is worse off now than before we sent her to Taurus for training. While our dog was there, they taught her to sit and to lay down. Well, she already would sit for us, and I don't care if she will lay down or not. I want her to stop eating food off of the table and counters. I want her to stop pawing at us and putting her front legs on guests shoulders when they enter our home (She is a BIG dog). She did not learn one thing from the training. The trainer ... read more
Update - Nov 29, 2010 My dog is finally better, almost back to normal. His little body went through hell but he is now happy again. It looks like he had a post surgery infection that went unnoticed for a while. The infection affected his heart to the point where his lungs were filling up with fluid and he was coughing up fluids. His infection was not diagnosed by any of the caring vets - NOLA Emergency Vet Hospital, Lake Travis Animal Hospital. Thankfully during an emergency visit to his orthopedic surgeon Dr. Kerpsack... read more
Frequently asked questions about Taurus Academy Lake Travis
How is Taurus Academy Lake Travis rated?
Taurus Academy Lake Travis has a 4.8 star rating with 235 reviews.
When is Taurus Academy Lake Travis open?
Taurus Academy Lake Travis is open now. It will close at 8:00 p.m.