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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great service, no problems. Clean facilities
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Always friendly, knowledgeable service. I couldnt recommend this place higher!
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Two hours after drop off I was called about additional repairs needed and I declined. I was told my car was in the detail department and it should be done shortly. I returned to the dealership at 11:30 am based on info provided. Service rep failed to keep me updated on repair progress. I asked about my car three hours after dropping it off and I was told it was almost done. An hour later I was told it would be ready in 30 minutes. Thirty minutes later I was told they are getting close to finishing. The courtesy driver was ve... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Toyota took care of my Highlander very well. The service specialist was very professional
Business response:
Thank you for your positive feedback!
Texas Toyota of Grapevine, TX performed another excellent service on our 10-year-old Camry SE.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Vinny was a great service manager. Personable. Service waiting area was clean. Not many snacks or drink choices. Its covid though.
Business response:
Thank you for your positive feedback!
prompt service, they did what was needed to do
Business response:
Thank you for your positive feedback!
Robert Moran does an excellent job of seeing that the car is properly maintained, whether it is something small or major.
Business response:
Thank you for your positive review!
Service advisor gave inaccurate information, then when I figured out the issue he didn't seem to want to know how to fix the issue for future customers.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,112 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.