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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Pleasant
Exceptional Location
Great location, easy living No staff answers the phone ever Close to everything
Business response:
Hello Kelly, thank you for sharing your review. We are in the best location just minutes to the beach, nightlife, shops, and restaurants. Our apologies for the unanswered phone, but please keep in mind that our staff assist guests frequently and are busier around 11 AM and 3 PM when guests are checking in/out. We hope to have you as our guest again. TM, Guest Relations
This is a good choice Wasn't crazy about the $100 per day credit card hold. If you only have a certain amount of money on your credit card this will limit your fun in Miami. I don't remember seeing that on the site that I booked my room. The hotel was great. The location was the best as it was centrally located and everything was near. The 2 pools and sitting area were a plus and my room was so cute and comfortable
Business response:
Hi LaShaye! We are glad to know that you had an enjoyable experience with us. The incidental hold is temporary and reserves funds for any potential damages or incidentals during your stay. The hold is not a charge, so it is released from your pending charges upon a successful room inspection. We welcome you to stay with us again when you are back in Miami Beach. TM, Guest Relations
Pleasant
Pleasant House keeping facilities Nice location and near to beach
Business response:
We appreciate your review, Satheesh and happy to hear your overall stay was pleasant. We hope you will consider us again when you are back in Miami. TM, Guest Relations
Great location and friendly staff but a bit overpriced for the condition of the hotel Wifi was terrible - unreliable and kept dropping out Housekeeping was a bit erratic, sometimes I had towels and sometimes I didn’t Condition of the hotel was a bit run down in my opinion Great location, nice big bed and very comfortable l, friendly staff
Business response:
We appreciate your review, Justine. It's nice to know that you enjoyed our central location and friendly staff service. We continually work to renovate our property while preserving the Miami beach structure. Thank you for your feedback and we hope to host you again in the future. TM, Guest Relations
Perfect location, nice hotel They should do a better job cleaning the room in between guests. The location was amazing and the room was a good size.
Business response:
Hi Amy! It's great that you liked or perfect location and spacious accommodations. Each room is cleaned prior to each guests arrival, so if anything is unsatisfactory, please don't hesitate to let the staff know. Thank you for your feedback and we hope to host you again for a future stay. TM, Guest Relations
Disappointing Not very clean, bad humid smell. Our room door didn’t close properly, appeared open from the bottom even when locked. We booked a “Suite”, we weren’t provided a trash bin or anywhere to throw trash away. Two of our pillows were dirty, we were given two hand towels, two shower towels and no shower mat or anything of that sort. Both pool areas and pools were dirty, including the lounger I could bet they’ve never been cleaned. I called the front desk 3 times, no answer. We were there for one night, check in was at... read more
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,347 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.