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The Edge Fitness Clubs
- Gyms
- Plymouth Meeting, PA
About this business
Location details
500 W Germantown Pike, Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Absurd cancellation policy. You can only cancel if you have a doctors note saying you can no longer come to the gym, or if you can prove you moved at least 10 miles away. Try to cancel and they will basically say NOPE. That's if you can even get a response from them. Terrible terrible business practice in my opinion.
Business response:
Hello David, our members are able to cancel at anytime after the initial agreement term has been fulfilled. In situations of move, medical or military, early cancellations are considered. We are sorry to hear that our membership agreement is not a good fit for you and wish you well with your fitness journey.
One star is too many. I have diabetes and asthma and can't go due to Covid. They have a script they read. They won't let me get out of the contract and said they enforce mask wearing and cleanings....... They are not understanding that I am not risking my life to go there. They can freeze the account for a couple months, if I get a doctors note, but there after will go to collections if I don't pay.
Business response:
Hello Carl, we can absolutely accommodate you when a medical note is provided. Please reach out to us at edgecares@theedgefitnessclubs.com, so we may assist you further.
I had an appointment with Jasmine to try out the gym with a free pass for a workout. Jasmine was no where to be found. I waited 10 minutes and finally asked if someone else could let me work out. The manager took my id and I worked out. I wasn't able to get on several nautilus equipment machines because clients were camped out on their phones while working out. I also didn't like the green rug that they use instead of mats for everyone to walk on and lie on and sweat on. I would have to bring my own mat if I wanted t... read more
Business response:
Hello Gidge, we apologize for any negative experience. Please feel free to reach out to us directly with your review at edgecares@theedgefitnessclubs.com.
We all know that canceling gym memberships are painful experiences but this is above and beyond. Let alone the fact that anybody should be able to cancel gym memberships when there is a pandemic/act of god/force majeure because that language isn't written into the signed contract. What is in the contract however, is in Pennsylvania, every health club follows the Health Club Act which states that every club must add some provisions in a contract allowing a buyer to cancel their membership. One provision states that the buy... read more
Business response:
Hello Corey, please feel free to reach out to us directly for assistance at edgecares@theedgefitnessclubs.com.
The facility is decent given the cost of membership, as long as you're willing to deal with completely incompetent staff.
Business response:
Hello Cassie we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 546 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.