Katie Giles Bean on Facebook
a year ago
06/11/2020, 02:50 AM
DEAF PEOPLE-This is the Lasik Center for you!!!! I know how much we care about our eyes this center gets it! I did not have an ASL interpreter for my visits (YES they are ADA compliant and had one scheduled for me, but I messed up my calendar and came on the wrong day-they still treated me anyways).
The staff is so warm and friendly from the first moment you walk in! On my first appointment, where they assessed me for Lasik (In Vienna, see their review also) I was greeted by Kelly with a big smile. I then saw everyone the whole Vienna team for a few personable minutes. I enjoyed my time getting to know Matt, Jordan, and Dr. Amir.
Something really special to note-this team in both offices is literally available no matter what. I was able to text or email Jordan with any questions I had, I was even texting her while I was at Rockville! The Rockville team also took care to text me after I left, so touching! They did this to really put my nerves at ease. I was super nervous and I couldn't even think straight when I set up my appointment for Lasik surgery. I meant to set it up for the following week but I did so two week in advance (whoops). The night before I thought I was going into surgery, I realized the mixup. I frantically emailed Jordan in the middle of the night and she got back to me first thing in the morning and squeezed me in with an appointment at the Rockville office. For this reason, I wouldn't have any interpreters, but I was pleased to see that both offices were in communication with each other. It made the last minute switch up stress free for me as the patient.
I was terrified for surgery-and I do mean terrified. The office did their best to keep my calm, they had a very comfortable surgery prep room, with nice furniture you might find in a household. Atrid, Natalia, and the whole rest of the team were fantastic and even texted me happy dance videos after my surgery for those who's shift had ended before I went in. My wait was long, understandably though because they squeezed me in last minute. I didn't notice any of the other patients who were scheduled normally seeming to have much of a wait and I was warned that there would be a long wait so I didn't mind it at all. I had a headache and Natalia even noticed I was rubbing my temples and stopped to check in with me. Then she was kind enough to bring me some advil and water and come check an hour later to see if I was feeling better! All of this was done skillfully in gestures!
When I was on the laser table my nerves got the best of me and I was shaking like crazy. They provided me with a stuffed animal, which was a great touch but I was freaking out pretty bad. My eyes are everything to me and perfect vision would be amazing, but I was terrified of something going wrong. Dr. Roberts took the care to explain to me in detail each and every step he was going to do when I was on the table before I went into the room. He also paused the procedure because I was shaking so bad and invited my fiance into the room with me. Having my fiance hold my hands was just what I needed to get me through. The procedure was not anywhere near as bad as I envisioned. I couldn't feel a thing during it, the numbing drops work! And it basically was like front row seats at a light show. 5 minutes on each eye and I was done. Because I was shaking so bad they asked me to sit in the prep room again until I calmed down so that they could make sure I was doing well before I left the office. They gave me a little kit with everything that I needed to recover with and sent me on my way! At no point did I feel like I was an inconvenience or a pain in the butt, which I'm sure I absolutely was!
I was warned that I might experience minor eye irritation similar to an grain of sand in my eye, but I had ZERO irritation, my eyes were as comfortable as they could be. By the next morning, I had 20/15 vision with predictions for it only to improve even more! Couldn't be happier!
If you don't have the energy to read this full review here are the take aways:
-Deaf friendly, multilingual staff
-Personable, get to know their patients on a personal level
-Top notch medical equipment and doctors/staff
-My experience couldn't have been any more positive, no complaints!