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The Monarch at Richardson
- Assisted Living Facilities
- Richardson, TX
About this business
Location details
1493 Richardson Dr, Richardson, TX, 75080, United States
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My dad was moved into Memory Care. They had a TV blaring at a high volume constantly. There was not a quiet place for him to go except his room. Also on the weekends the staffing is questionable. My dad got very sick & they called me. He had fallen out of his bed & he needed to go to the hospital. They had called the paramedics but they said he wasn't injured. He was actually very sick with the flu but they didn't catch that. He was extremely dehydrated & I called an ambulance once there which was totally necessary. He looke... read more
Business response:
Thank you for sharing your experience and feedback with us. We apologize for the issues you've described, as they are certainly not reflective of the high standards we strive to uphold at The Monarch at Richardson. The comfort and safety of our residents are our top priorities, and we take your concerns very seriously. We're committed to continual improvement and would appreciate the opportunity to discuss your feedback further. Please feel free to contact me directly at (972) 231-3313. Thank you once again for acknowledging... read more
Overall Monarch at Richardson is a good place. My dad really liked the food. The staff members were great.
We went with Monarch at Richardson because the location works out really well for my brother who lives close by. They keep her busy throughout the day in the memory care unit. They play games, do exercise classes, read to them, etc. She has a personal room and it is a nice size. The only negative is that they have lost almost everything of hers even though they are all labeled, so it would be nice if they could keep track of her personal items.
They have lots of activities for the residents to participate in if they choose to. This would be a good place for your loved ones to go to. The cleanliness, convenience, and friendliness stand out to me about the community.
Firstly I must say that the staff were outstanding and very friendly. I was greeted by everyone I passed. The community is beautiful a 'must see'. They have a lovely Bluebonnet walking trail and I know I saw bunnies and squirrels hopping along. I would add one more star if I could!
The staff members are so friendly and they are so caring to the residents. Our mother really enjoys the meals and dining service and mingling with the other residents. We have no complaints so far, and one of the best things about the Monarch is that they have a beautiful porch our loved one can sit out. Also the physical therapist takes the residents to the park close by to get them out and about.
It has been a really positive experience. They've been really understanding with everything and helped as best they could. It has been just what Dad needed at the time. It's an older but homey facility, and they keep it really clean. He looked at another place that was brand new, and he felt like he couldn't even walk on the floors because it was so new. He feels much more at home here. He tells me that the food is good, and the apple pie that I tied was really good.
We have been very impressed with everything so far. The staff are very caring and seem to really know our loved one. They are very attentive to her. At first we thought this was a skilled nursing community because they have nurses there 24/7, but it is not. The care is great, but if you are looking for a skilled nursing community, this is not the place. The cleanliness of the community is excellent. They are really good about keeping our loved one's room clean and always having the bed made, which is very encouraging. Our lo... read more
Very nice front runner for us. Has a down home folksy feel to it, and the landscaping was gorgeous with green trees and grass. More reasonably priced with all the amenities that you get.
Frequently asked questions about The Monarch at Richardson
How is The Monarch at Richardson rated?
The Monarch at Richardson has a 4.8 star rating with 92 reviews.
When is The Monarch at Richardson open?
The Monarch at Richardson is open now. It is open 24/7.