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The Pavilion at Great Hills
- Assisted Living Facilities
- Austin, TX
About this business
Location details
11819 Pavillion Blvd, Austin, TX, 78759, United States
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The community was nice when i moved my parents in a few years ago. Now there's a new director [name removed] who is extremely rude. My parents are not happy with the way they're being treated. I was also told that the food is not good either. The kitchen chef [name removed] i have met. She doesn't carry herself in a professional manner and she's rude. However, some of the caregivers are caring and kind. I feel that another place would better suit my parents. Or the pavilion should invest more time into finding professional s... read more
My Dad was not yet ready for Memory Care, so we chose the Pavilion. It is a beautiful place, and my Dad was impressed when we took him to visit before we selected the place. We really liked having a one bedroom apartment for him. He could sleep in quiet in his room, while visitors chatted in the living room. He always enjoyed the food, but he was not an activities guy, so that is why I gave them a lower rating. There was just nothing available that interested him. The process to move him to memory care did not go smoothly at... read more
Business response:
We are very disappointed to learn that your experience at The Pavilion was not to your satisfaction, our deepest desire and priority is to achieve, maintain and deliver quality services to our residents. From time to time our efforts to maintain our high standards fall short due to lack of communication or poor communication. While we are deeply sorry that we were not able to engage your father in a suitable manner, we appreciate your candor and honesty so that we can improve and adjust our understanding of residents needs a... read more
mom was so glad to get out of here, it was not real successful. They gave her the wrong medications a couple of times and then they lied to me about it. We had real trust issues to the point where I moved her. She was very uncomfortable there and she was afraid. She was very alert and when she told them that it was the wrong medication they argued with her until they realized that she was right. When I went and talked to them about it they lied to me. By and large we decided it would be best to move, if she was not as alert ... read more
Business response:
My name is Kathy Johanns and I am the Executive Director at The Pavilion at Great Hills. We are very sorry to hear that you did not have a better experience while living at The Pavilion at Great Hill. As you are likely aware within the past couple months Senior Lifestyle recently was hired as the management company by the new ownership group. Senior Lifestyle’s primary focus is on hiring and training dedicated staff to improve the quality of care for the residents. I would be very interested in talking to you further about t... read more
Frequently asked questions about The Pavilion at Great Hills
How is The Pavilion at Great Hills rated?
The Pavilion at Great Hills has a 4.3 star rating with 204 reviews.
When is The Pavilion at Great Hills open?
The Pavilion at Great Hills is open now. It is open 24/7.