This profile has been claimed by the business owner or representative.
The Residence at Freeman Lake
- Assisted Living Facilities
- North Chelmsford, MA
About this business
Location details
4 Technology Dr, North Chelmsford, MA, 01863, United States
Get directions
My father is in two of the post on residence at Freeman Lake, Facebook page for activities that have taken place in the last few months.Just an fyi from our experience: Freeman Residents have to pay additional expense for medication administration .However there is no nurse beyond 11pm to administer the actual medication. In our case we had to hire an outside nurse from 11pm to 8am just to make sure our dad got his meds as prescribed. Freeman said they have a nursing shortage and now hires agency nurses to fill some shifts. ... read more
This place has gone downhill no activities my parents medication I swear is being stolen this is a life threatening situation The executive director needs to go … shady beyond words and absolutely no empathy
Business response:
This sounds like a very serious situation. Please contact our home office at 781-619-9320 as soon as possible so that we can look into it.
Poor Executive Leadership at Residence. Outrageous fee increases without little or no explanation. Employee turnover is high. Reviews on website are by current employees. Please DO NOT place your loved ones in their care.
Too much money for the lack of care. Couldn’t even take vital signs or temperature. my mom's last final hours they couldn’t even provide comfort care measures even with hospice in place nursing staff leaves at 9 pm at night so loved ones are left with aids so therefore they wanted me to stay and give morphine every 4 hours. I pulled my mom out of there within one hour to get her cc measures. I couldn’t stand to see her suffer. Oh and my mom was eating baby food staff threw down a pb&j sandwich with chips and a cookie really?... read more
Our experience was with the memory care - we saw workers screaming at family members, the staff just need to communicate better with the families. Not a good experience for our family at all, just because you show them a care plan does not mean they are following it.
If you have a loved one do NOT put them in this facility.. our family made that mistake. The care of your loved one does not exit here. Cleanliness does not exit and management tells you what you want hear. We were disgusted that we were paying to clean our loved one, clean their room. The staff was friendly but they yes you to death. I would rate it a Negative number if I could. Do not get talked into moving your loved one into this pathetic non caring place. Absolutely pathetic. I wouldn’t put my dog there.
Frequently asked questions about The Residence at Freeman Lake
How is The Residence at Freeman Lake rated?
The Residence at Freeman Lake has a 4.3 star rating with 204 reviews.
When is The Residence at Freeman Lake open?
The Residence at Freeman Lake is open now. It is open 24/7.