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The Rose Gaming Resort
- Resorts
- Dumfries, VA
About this business
Location details
17680 Colonial St, Dumfries, VA, 22026, United States
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Rooms were very nice
Business response:
Thank you for choosing to stay with us, Walter. We're delighted to hear that you enjoyed your room, and we truly appreciate your feedback. We look forward to welcoming you back for another memorable stay.
Amazing stay Beautiful hotel!!! I loved the rooms, the hotel was very clean, and the staff was very accommodating and friendly. I absolutely loved the casino down stairs. The only problem I had was the food at the restaurants was not that great and very pricey.
Business response:
Thank you for choosing to stay with us, Stacy. We're pleased to hear that you enjoyed your room and the cleanliness of our facilities. However, we sincerely apologize that the food did not meet your expectations.
We had a great time and will definitely do it again.
Business response:
Thank you for staying with us, Carlos. We are happy to hear that you enjoyed your stay and look forward to seeing you again.
It’s an excellent slot machine venue. Payouts seem reasonable. Service is spotty. Many of the staff make a honest effort to provide excellent service, but others are more concerned with talking to their friends. Their rewards/comp program is abysmal. For more reasons than i can explain here, the program frustrates the client instead of making them feel appreciated. The hotel is well appointed, clean and modern. The beds are a little hard. But adequate if you like a firm mattress.
Business response:
Thank you for sharing your detailed feedback with us. We're thrilled to hear that you enjoyed our slot machine venue and found the hotel clean, modern, and well-appointed. We sincerely apologize for the inconsistency in service and the frustration you experienced with our rewards/comp program. We take your comments seriously and will review these areas to improve our guest experience and ensure that all of our guests feel valued and appreciated.
check in persons were excellent
Business response:
Thank you for your wonderful feedback, Clive! We're delighted to hear that our check-in team provided excellent service.
Business response:
Robert,Thank you for the amazing score. We look forward to hosting you again in the future.
Beautiful hotel My stay was lovely, My view wasn’t so good because there was lots of trash on the outside of my room window. Also there was concrete marker and n the upper corner of my room wall that appeared on the creepy side, I thought it was a bug until we inquired about it with the young gentleman at hotel front desk.
Business response:
Hello Gloria,Thank you for the glowing rating and the candid review. I genuinely appreciate your response and I will be sure to update your preferences for when you return in the future.We look forward to hosting you again.
The Rose is brand new and very modern/chic. Rooms are large (my king bedroom had a sitting area with a couch) and have plenty of outlets for electronics. Nice amenities such as free bottled water and a complementary breakfast bag delivered to your room containing muffins, apples, granola bars and juice. The staff has been well trained in hospitality and are warm, smiling and helpful. The gaming area is great fun and has many popular slots. New players get $50 free play! I will.be back.
Business response:
Thank you so much for taking time to post a review, Candis. We appreciate you staying with us. Look forward to welcoming you back.
Very good service. The rooms were cozy and we had fun. There is not a lot to do in the surrounding areas of the casino.
Business response:
Thank you for your feedback, Myles.
Frequently asked questions about The Rose Gaming Resort
How is The Rose Gaming Resort rated?
The Rose Gaming Resort has a 4.3 star rating with 2,162 reviews.
When is The Rose Gaming Resort open?
The Rose Gaming Resort is open now. It is open 24/7.