The Smith-Rhoades Team - BankSouth Mortgage

4.6

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.61,078 reviews

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Brandi Nicole N.

2 years ago

The first stages of the process were good, and the individuals on the front end were very communicative. The final stage, just before closing, was not as great. I think it's called the closing department, the communication was lacking, and multiple changes at the last minute made the closing day not as pleasant or happy as it should have been. The team I worked with on the front end was great. Nic Smith and Sasha Wilson were extremely helpful, responsive, and supportive.

Business response:

Thank you for your review, Brandi. I am glad to hear that you were pleased with the service provided by Nic and Sasha on the front end. I apologize that the communication from the closing department was lacking and that there were multiple changes at the last minute which caused distress. I will ensure that the necessary steps are taken to improve the customer experience in the future. Thank you for bringing this to our attention.

Tynesha W.

2 years ago

Bank should advise borrowers to not sign closing documents until new construction is completely finished, but since this bank is partnered with ROCKLYN Homes I do know this statement will fall on deaf ears.

Business response:

Thank you for your review, Tynesha! At BankSouth Mortgage, we strive to provide the best customer experience possible. We regret to hear that your experience was not up to your expectations. We understand your concerns about signing closing documents before construction is completed and we take your feedback seriously. We will be sure to take your feedback into consideration in the future.

Precious M.

2 years ago

Laura Brown's team was amazing; however, I did not speak to Laura Brown much, if at all. Communication from her would be appreciated.

Adonica S.

2 years ago

The Bank South team was great and patient with my husband and I as this was our first home purchase. Definitely would recommend them for anyone interested in purchasing a home!

Business response:

Thank you so much for your kind words, Adonica! We are delighted to hear that your first home purchase was successful with BankSouth Mortgage. We strive to make the process as seamless as possible for our customers, and we are glad that we were able to do that for you. We look forward to working with you in the future.

Jasmine P.

2 years ago

Overall, our closing experience was smooth. No major hiccups, all of our questions were answered.

Business response:

Thank you for your review, Jasmine. I'm glad to hear that the closing process was smooth and that all of your questions were answered. We strive to provide quality customer service here at BankSouth Mortgage and it's great to see that we achieved that.

Edwin M.

2 years ago

Nothing to add

Rachel R.

2 years ago

Communication wasn’t great, my realtor was surprised that most info went directly to me through him.

Business response:

Rachel, thank you for your review. I apologize that communication was not up to your expectations. I will certainly review our processes to ensure that all parties involved are kept in the loop. Thank you again for your feedback.

Halak Pradipbhai J.

2 years ago

I wish as a first time home buyer the documents were more clearly explained and calls/video calls should have been scheduled. I often felt very hesitant to reach out to the team as there was a lack of warmth. The overall process was smooth, but I mostly didn't know what I am signing, and there was little proactiveness. I missed out on 5.80% interest rate because I wasn't able to set up time to talk with someone who can walk me through rate locking and all the nuances of loans. My final rate was 6.625%.

Business response:

Thank you for taking the time to leave your review. I'm sorry to hear that you didn't feel informed throughout the process. We take pride in our customer service and I am sorry that we did not meet your expectations this time. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Dorian R.

2 years ago

Better communication. I asked a lot of questions that didn’t get answered and the day before closing many of the same questions came up and everything became a rush

Business response:

Thank you for your feedback, Dorian. I apologize that you weren't provided with all the answers to your questions. At BankSouth Mortgage, we strive to provide the best customer service. We will use your feedback to make sure that all our customers have a positive experience.