The Smith-Rhoades Team - BankSouth Mortgage

4.6

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

Get directions

4.61,078 reviews

Select a rating

Abdulazeez O.

6 years ago

Laura was fantastic throughout the mortgage process. Her entire team provide timely information which made the entire process pleasant and effortless.

Regina Denise P.

6 years ago

Laura was always available to answer any questions I had. She was very nice and professional.

Toronda A.

6 years ago

Mrs. Brown is an awesome team player. She helped me retrieved the necessary documentations I needed for loan approval. She has a very sweet and kind demeaner and her attitude made this a great and pleasant experience.

Willie C Smith I.

6 years ago

Wonderful experience!!! Definitely recommending friends and family to work with you all.

Lisa Sarah C.

a year ago

Sasha Wilson created an unpleasant, uncomfortable, and horrible experience when working with her. She lacked communication skills and patience when explaining details, such as the loan number, when being on a recorded phone call with my insurance agent. She also had the nerve to tell me once when I asked if I could email her since I'm not allowed to be on my phone at work by saying "well I'm busy too". She has made this whole experience the worst when I've ever had to deal with a bank service, I will not be recommending Bank... read more

Gabrielle S.

a year ago

The Brown Team was very responsive to my emails and helpful in explaining a lot of the home buying process. There was however, last minute documents needed for closing that I felt could've been asked for way before closing and some documents were even asked for AFTER closing by the underwriting team. I would work with the Brown Team again, in hopes that things would be more timely and organized.

Business response:

Thank you, Gabrielle, for your honest feedback. It is essential to us that we continually improve our service to ensure a seamless experience for our clients. I'm glad to hear that you found our responsiveness and guidance helpful during your home buying process. Improving our timing and organization is something we take very seriously, and we appreciate you pointing out these areas for improvement. I want to assure you that we are taking steps to improve our document collection process to avoid similar situations in the f... read more

Shontrece B.

2 years ago

I would have preferred the communication to be better. I started off with working with Nic. Nic was great and very responsive. Once my loan moved along to the next phase and process the communication dropped. I had to constantly send emails and get late response from Will. I wasn’t successful in reaching him by phone. I was stressed out the more closer to going to the closing table.

Business response:

I deeply appreciate your feedback, Shontrece. It's crucial for us at BankSouth Mortgage to ensure that our communication meets the needs of our clients. I apologize if your experience with us didn't meet your expectations. I understand how vital prompt responses are, especially during the loan process. I will personally talk with our team to ensure that this incident is used as a learning experience to improve our services moving forward. We value you as a client and your satisfaction is important to us. I'm sincerely sorry ... read more

Paula Eboni M.

2 years ago

Rates are high... service is slow. Not a fan of Sasha.

Business response:

I appreciate your feedback, Paula. I'm sorry to hear about your less than satisfactory experience with BankSouth Mortgage. We constantly strive to provide top-notch service and competitive rates. I will take your concerns to our team for improvements. Your feedback is invaluable and will help us serve better in the future. Thank you for giving us the opportunity to serve you.

Kimberly Nichole B.

2 years ago

My loan was randomly transferred without communication about a week after closing to a debt collector service that buys mortgages.