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The Spoke
- Apartments
- Davis, CA
About this business
Location details
801 J St, Davis, CA, 95616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Update 11/2/2021 I can't express the problems any better than may fellow residents who have posted in the community page already. I am sharing their experiences anonymously. As a resident I have received NO compensation for this poor quality of life at the apartment complex which is shameful.
Business response:
Thank you for your review, Kelly. We've had our plumbing vendor investigating and performing repairs for several different units experiencing this issue. We have plumbers on site today performing repairs for this issue as well. Unfortunately, the plumbing issues with the property are taking longer than expected to be resolved. Please continue to communicate with our staff about your needs and we'll do our best to accommodate.
I do appreciate the college students that work here they are very kind and have great customer service. The maintenance staff is great. But these apartments are really old you lose your deposit on everything and they wouldn't even do an in person walk-through with me once I moved out. They said I could wait up to seven hours for them to get to my apartment. Move out was horrible. These apartments just really aren't worth the price in my opinion.
Business response:
Thank you for your kind comments about our staff and maintenance team, Kelsey. We do want to apologize for the frustration you've encountered upon move-out, and will be doing more internal investigating as to why this was the order of operations for your situation. Please continue to discuss with us any further concerns you have by calling us or stopping in, and we'll see what we can do to be of further help to you.
I really enjoy living here, the staff and the amenities definitely make it a comfortable environment! The apartments are nice and spacious with the option of being fully furnished and close to on site amenities like laundry facilities and the pools. They also have giveaways and snacks offered to the tenants throughout the course of the quarter to help with exam season! I will say that the only drawback is the occasionally unstable wifi, which is significantly more noticeable while everything is online and remote. Overall a s... read more
Business response:
We really appreciate such a detailed and thoughtful approach to your time at The Spoke, Abelina. Thank you for your honesty and integrity with your review consideration! We're glad you're enjoying a 5-star experience with us.
Absolute SCAM, bait and switch practice - what they do is likely illegal. Oh, and the lease contains a BLANKET PHOTO RELEASE. My advice: READ EVERYTHING. DOCUMENT EVERYTHING. And don't rent here. Set up for a complete lease takeover of some students who were never able to come due to COVID. The would-be-tenants assured me that the lease takeover would be for the entire unit for my partner and I. *I confirmed this, in writing, with the Spoke, multiple times*. Tons of difficulties with the process. Their lease and addenda conf... read more
Business response:
Morgan, we are incredibly sorry for the confusion and trouble brought upon you and your partner during the takeover process. The miscommunication and errors with the leasing sent over to you were in part due to a major software change in our leasing model as we converted from one company to another. This is no fault of your own and we apologize for the way that was handled. We truly do understand your concerns with the way things played out and hope that you and your partner were able to settle elsewhere with ease. We are of... read more
This is the worst place to live. I would rate 0 star if I could. I lived here for the 2019-2020 school year and it was a nightmare. The room that assigned to me wasn't exactly as my expectation. The sink was leak, the door hinges got problem and make sound when opening and closing. However, I still accepted it because I don't want to lose $250 deposit. I don't even remember how many times I requested to fix it and they just ignored me. Due to the pandemic, I moved out very soon but still paid the rent until the end of contra... read more
Business response:
We apologize for the lack of communication on our front, Quyen - we want to ensure you we are not dodging phone calls in the office, much less blacklisting. As we handle the pandemic, we've pivoted to a remote office which makes it more difficult to communicate through the office phone with our residents. However, our general manager Alvaro was able to connect with our accounting department to get you the tracking/routing for your return, so hoping to close the loop on that asap. If you have any questions beyond that, please... read more
In the spirit of transparency, I don't live here, but my son has lived here for two school years, and I'm a guarantor on the lease. The first year was just okay. The second year has been a nightmare. There have been two leaks in the ceiling, the second occurring tonight, Friday, December 11, 2020. My son's roommate contacted me, asking if I could help get the emergency maintenance number, but the person who recorded it apparently doesn't know how to use a phone, as the number is garbled. The roommate walked over to the ... read more
Business response:
Andy, we want to deeply apologize firstly for the inconveniences your son and his roommates had over the week/weekend concerning the roof. While we're glad to have had maintenance come by to repair the roof/leak, we understand that lingering concerns are present and want to establish a path of reconciliation together. Our general manager Alvaro has just attempted a phone call but understandably Monday mornings can be difficult to find time. He's also sent an email to you from his azaragoza@livethespoke.com email address, and... read more
We love our apartment here, very cozy and the outdoor space is amazing especially for the pup! The staff is always extremely accommodating and friendly, feels like home! Also in a great area, feels safe and close to campus/town! There was a couple issues upon move in similar to the other reviews here but it is my understanding that management switched right before I moved in and honestly they have been extremely helpful and found solutions to everything in a timely manner. The amenities are great, pools have new furniture an... read more
Business response:
From the top to the bottom, an excellent summary of your life here at The Spoke, Lainey. Thanks for detailing everything you've been able to experience here with us, from the rocky beginnings to the stellar months since.
Terrible apartment complex that preys on students. Unwilling to release students from current or future lease during Covid. Raised the rent and furniture charges for school year 2020-2021 during Covid. No ability to choose your actual apartment which bears little resemblance to the model that you are shown. Much older, dirtier, and more worn out than than pictures or model indicates. Not disclosed up front is the very deceptive and unusual way utilities are charged. Residents have no control over their utilities as the char... read more
Business response:
We are very sorry for the concerns and issues you've experienced at The Spoke. MD. As we can't identify you through this Yelp review, we'd certainly like to speak further about your review together over the phone at your convenience. As we all continue to adjust to the COVID-19 environment of the world around us, many changes have been made to help accommodate residents and the community alike. Give us a ring at (530) 564-1829 whenever you're free.
Do not live here! RIP OFF! Let me start off by saying when my bf and I wanted to live together in 2018 they (Stephanie Fuhks) said they would charge "per bed" aka PER PERSON. So that means that we would pay extra rent because of an extra person...even though we were going to share the same bed. How ridiculous is that? I have a feeling that's how they found the loophole of not being able to raise rent a certain percentage per year. As if that wasn't enough they charge $25 per month to park in the complex, if you dont pay good... read more
Business response:
Hey Priscila, thanks for stopping by our Yelp page to leave your feedback about your Spoke experience. It's clear that the financials of The Spoke haven't been thoroughly or properly explained to you and we'd love the chance to make that right a.s.a.p. From the competitive pricing in the area, the monthly installments that are incurred from the start of your lease to the end, to the parking costs and their necessity, we want to be certain you understand the full breakdown of your charges. Stop in and ask Alvaro to chat with ... read more
Frequently asked questions about The Spoke
How is The Spoke rated?
The Spoke has a 3.3 star rating with 290 reviews.
When is The Spoke open?
The Spoke is open now. It will close at 6:00 p.m.