This profile has been claimed by the business owner or representative.
The Spoke
- Apartments
- Davis, CA
About this business
Location details
801 J St, Davis, CA, 95616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Great staff and response times, but I've had mediocre experience with the quality of the hardware installed by default in the apartment (showerhead/ac/sink)
Business response:
Thanks for your review and honesty about the hardware, Tzvi. We want to make sure this is addressed asap to provide a better experience at The Spoke for you - if you have some time this week, stop in and we can schedule a walk-through to check things out in more detail. Thanks again, Tzvi.
To The Spoke owners and management, I don't live there personally yet the reviews I've heard from residents is extremely poor. My personal experience is I would ask the owners to consider if they lived there how they'd want to be treated also the grounds, especially the driveways in and out to J street are so abrupt all the low vehicles are scraping the ground trying to slowly enter or exit. With the cost of cosmetic damage it's a real thing for residents and couriers driving in and out daily. Too, if you want better review... read more
Business response:
Thank you for taking the time to share your thoughts, Brei. While we do not have a record of you as a resident, we understand you may have visited the property and had a frustrating experience. We’re sorry to hear about the issue with your vehicle and appreciate your perspective on how entryways may affect certain types of cars. At The Spoke, we do our best to provide a welcoming, safe, and well-maintained environment for our residents. Resident satisfaction is a top priority, and we are committed to creating a positive li... read more
DO NOT LIVE HERE -- Save Yourself the Headache I lived at The Spoke for two years, and I genuinely wish someone had warned me about how bad it truly is. If I could give zero stars, I would. Let me start by saying the apartment I was given looked nothing like the one they showed on the tour. I was told it was a "600 sq ft" unit, but after measuring, it was barely 400 sq ft. At move-in, the shower head was broken, cabinet doors didn't close properly, and there was rat poop in the kitchen. They slap on what's known as the "la... read more
Business response:
Thank you for taking the time to share your feedback, Jerrett. We are truly sorry to hear that your experience at The Spoke did not meet your expectations. Resident satisfaction is very important to us, and we regret that your time in our community left you feeling disappointed. We understand the concerns you raised regarding the condition of your unit, communication with our team, maintenance responsiveness, and billing practices. These are serious matters, and while our records show that inspections were completed, servic... read more
PLEASE DO NOT MOVE HERE This apartment complex is right behind the train tracks which is extremely dangerous because of the large homeless encampments. A homeless person broke into my friends apartment and another pulled a machete on us in the parking lot. This is not a safe place to live for any student!
Student housing is student housing, but as a parent I have been underwhelmed by the spoke. Crappy maintenance, rats, mildew, excuses for not fixing sewer lines in a timely fashion. Up charges for everything, predatory fines for late fees (which would be ok if they themselves fixed things in a timely manner). But again.... part of the college experience, lol.
Business response:
Hi Dave, Thank you for your feedback. We take maintenance and pest concerns seriously and address them when they’re reported. In reviewing the account, we haven’t received any recent work orders or pest control reports. If there are issues, please submit a maintenance request so our team can resolve them promptly. Regarding the late fee, we understand it’s frustrating, but our policy is consistent for all residents and is automatically applied when rent isn’t paid on time. We’re not able to make exceptions to this policy, bu... read more
This apartment and this apartment's staff have been terrible and have caused my roommate and me so much stress and anxiety. We are college students with jobs that don't have time to deal with this many problems in our apartment that The Spoke will not fix. We have put in many hours of our time emailing and going over to their leasing office to fix our mold situation, and I have put in many maintenance requests. However, time after time, they only caulk over it, which only causes mold to spread. It has gotten worse since we m... read more
Business response:
Hi Belle, Thank you for taking the time to share your concerns. We understand that your experience has been frustrating, and we sincerely apologize for any inconvenience you and your roommate have faced. Resident satisfaction is extremely important to us, and we take maintenance concerns seriously. Our team has responded to multiple maintenance requests regarding your concerns and has worked to address them. We understand that previous repairs did not meet your expectations, and when you requested a transfer, we worked t... read more
Lived here a few years ago and this place is absolutely terrible. From the water heater breaking and taking days to fix in the winter, to not once, but twice messing up my lease renewal which led me to having to find another place to live within a month, I would not recommend this place to anyone. College students beware. It may seem like a great place, but you can find better!!
Business response:
We appreciate you sharing your story of The Spoke when you were here a few years ago, Aliyah - and would like to apologize on behalf of the management at that time for handling the situation in a way that wasn't beneficial to you or your experience. We do have new managers and team on staff and will be addressing this review in our weekly connect to ensure situations like this can always be avoided before they arise. We did recently have some major updates onsite and would be happy to share more with you if you have any ques... read more
A couple of weeks after move out I received a notice of charges due on my granddaughters' apartment at the Spoke. There was nothing given at the time explaining the charges. A couple of days after the contacting the office I was told what the charges were for. I had a conversation with a representative from the owner and I explained my and my granddaughters' position on the additional charges. While we didn't come to a resolution of the issue, she said she would get back to me which she never did. I submitted pictures of the... read more
Business response:
Frank, we do apologize for the frustrating account you've detailed here regarding your granddaughter's departure from our complex. We understand that Shane has been discussing matters with you after Kyleigh departed from our team, and in those conversations have found that we were unable to retrieve a move-in inspection from you or your granddaughter, and have since provided the guarantor packet with the expired guarantor form. We have a help ticket in to locate the newest form and will be in further communications as we lea... read more
Updated review gained a star for me because we found a super huge cockroach looking bug scurrying in our room that I trapped inside a trash can but didn't know how to get rid of it. Next day went to office and told them and Shane walked all the way to our apartment to help us get rid of it by grabbing it and bringing it outside to release. Super greatful he helped get rid of it I can now sleep in peace!
Business response:
Thank you for sharing your feedback about your experience at our community. We genuinely appreciate your honesty and are truly sorry for the challenges you encountered upon moving in. While we're thrilled you found our staff super friendly, we recognize the condition of your apartment did not meet our standards, and we sincerely apologize for any inconvenience. We are taking immediate action to address maintenance concerns, enhance our move-in readiness process, and expedite response times. We're also investigating billing c... read more
Frequently asked questions about The Spoke
How is The Spoke rated?
The Spoke has a 3.3 star rating with 290 reviews.
When is The Spoke open?
The Spoke is open now. It will close at 6:00 p.m.