Thriveworks Counseling

Michael S. 

on BBB

3 years ago

When signing up with the company I was told there would be a monthly payment of $30 and per appointment price somewhere in the $30 range as well. My therapist was great but I suddenly started seeing charges of $80+ on my bank statements. Called to request information and was told my copay had not been reached and that is the reason for the charges. Had I known I never would have continued the process. Regardless I ate the charges and told them to cancel my future appointment and my account all together. They told me they'd w... read more

Melissa 

on BBB

3 years ago

I told them my financial situation. They said it was $99 for new patients and then $39 per session. Come to find out it was for membership only. I'm still confused by it, but I talked to 4 different people and it seems like no one knows the prices of the company they work for. I paid $200 for 2 sessions and stopped. Now I'm being charged $297, for what? Are they saying it costs almost $250 for a session? This is asinine. They are literally taking advantage of people at their lowest and calling it help. Not to mention, I was ... read more

Deb K 

on BBB

3 years ago

Same issue as the rest of these terrible reviews. On my first call, I was made aware of the membership option. I very clearly indicated I was NOT interested in a membership and would not be scheduling another session until I met with the therapist to determine if it was a good fit, standards therapy practices. Ultimately I had an emergency come up the day before my appointment. Called at 9:15 the day before my 9am appointment, apologized profusely as I was running out the door for the emergency and explained I needed to canc... read more

jennifer p 

on BBB

3 years ago

Thriveworks, an online Counseling service, has breached our payment plan agreement for paying my debt of $3,174.20 every 1st of the month, which was agreed that I pay $373.47 for 9 months. The first signed agreement was made on 5/18/22 and they did not take the agreed amount on the 1st; I had to call them. For the month of July they took out $949.37 which caused my rent check to bounce and now cause damages to my bank charge and my home lease. In addition to this, today (7/27/22) they had withdrawn $2,800.73, putting my chec... read more

Whitney K 

on BBB

3 years ago

This company has charged me hundred of dollars for fraudulent claims that they could not explain. Every time I spoke to a billing rep, they had a different story about the charges, often conflicting information. I was told that someone would reach out to me within 5 business days with a resolution, and no one returned my calls or emails. They claimed that my insurance refused to pay the bill when I had the EOB in my hand proving otherwise. When I asked to speak to someone higher up during the 5th call and my issue still hadn... read more

Anna A 

on BBB

3 years ago

Worst experience! I had an assessment in March. By May I had still not received the results to give to my dr. I contacted them several times and I was told in late May that the thriveworks person had left the company and left no documentation behind. Therefore, my assessment was pointless. They still charged me for it. Now my surgery is delayed several months. DON'T use Thriveworks! They'll take your money and you won't get anything that they promise! 

Lexy W 

on BBB

3 years ago

I've had the WORST experience with Thriveworks! I do not understand how they are a therapy network, and they cause their clients so much unnecessary stress. Whew, chile. Let me tell you... I have an amazing therapist, but the billing department at Thriveworks is incompetent! I changed my health insurance in November and called in to notify them to update my new insurance info. Since November they have been charging me through the WRONG insurance. I've called multiple times for them to rectify this. Not only have they charged... read more