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Thriveworks Counseling
- Counseling & Mental Health
- Silver Spring, MD
About this business
Location details
1370 Lamberton Dr., Suite 13, Silver Spring, MD, 20902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
When signing up with the company I was told there would be a monthly payment of $30 and per appointment price somewhere in the $30 range as well. My therapist was great but I suddenly started seeing charges of $80+ on my bank statements. Called to request information and was told my copay had not been reached and that is the reason for the charges. Had I known I never would have continued the process. Regardless I ate the charges and told them to cancel my future appointment and my account all together. They told me they'd w... read more
Business response:
Hi there - we're so sorry to hear about these issues! Our priority is for our clients to have a positive experience from start to finish and we would like to make this right. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. We encourage you to continue to communicate with the billing representative if you have any further questions or concerns!
I told them my financial situation. They said it was $99 for new patients and then $39 per session. Come to find out it was for membership only. I'm still confused by it, but I talked to 4 different people and it seems like no one knows the prices of the company they work for. I paid $200 for 2 sessions and stopped. Now I'm being charged $297, for what? Are they saying it costs almost $250 for a session? This is asinine. They are literally taking advantage of people at their lowest and calling it help. Not to mention, I was ... read more
Business response:
Hello, this is the complete opposite of the experience we want anyone to have at Thriveworks! It's our goal to make sure every client has a positive experience at our practice, and what you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************so we can assist further?
Same issue as the rest of these terrible reviews. On my first call, I was made aware of the membership option. I very clearly indicated I was NOT interested in a membership and would not be scheduling another session until I met with the therapist to determine if it was a good fit, standards therapy practices. Ultimately I had an emergency come up the day before my appointment. Called at 9:15 the day before my 9am appointment, apologized profusely as I was running out the door for the emergency and explained I needed to canc... read more
Business response:
Hello, We are sorry to hear about these issues. We have confirmed with our billing and support teams that any refunds due have been issued and that they have reached out to confirm this as well. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience and work to make any necessary improvements. If there’s anything further we can assist you with, please don’t hesitate to reach out to ***********************.
Thriveworks, an online Counseling service, has breached our payment plan agreement for paying my debt of $3,174.20 every 1st of the month, which was agreed that I pay $373.47 for 9 months. The first signed agreement was made on 5/18/22 and they did not take the agreed amount on the 1st; I had to call them. For the month of July they took out $949.37 which caused my rent check to bounce and now cause damages to my bank charge and my home lease. In addition to this, today (7/27/22) they had withdrawn $2,800.73, putting my chec... read more
Business response:
Hello, We are sorry to hear about these billing issues! We have confirmed with our billing and support teams that they have reached out to assist further. We encourage you to continue to communicate with these teams in order to ensure any issues are resolved as soon as possible.
This company has charged me hundred of dollars for fraudulent claims that they could not explain. Every time I spoke to a billing rep, they had a different story about the charges, often conflicting information. I was told that someone would reach out to me within 5 business days with a resolution, and no one returned my calls or emails. They claimed that my insurance refused to pay the bill when I had the EOB in my hand proving otherwise. When I asked to speak to someone higher up during the 5th call and my issue still hadn... read more
Business response:
Hi ******, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?
Worst experience! I had an assessment in March. By May I had still not received the results to give to my dr. I contacted them several times and I was told in late May that the thriveworks person had left the company and left no documentation behind. Therefore, my assessment was pointless. They still charged me for it. Now my surgery is delayed several months. DON'T use Thriveworks! They'll take your money and you won't get anything that they promise!
I've had the WORST experience with Thriveworks! I do not understand how they are a therapy network, and they cause their clients so much unnecessary stress. Whew, chile. Let me tell you... I have an amazing therapist, but the billing department at Thriveworks is incompetent! I changed my health insurance in November and called in to notify them to update my new insurance info. Since November they have been charging me through the WRONG insurance. I've called multiple times for them to rectify this. Not only have they charged... read more
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 3 star rating with 93 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is open now. It will close at 9:00 p.m.