Timpson

4.4

Shoe Repair
Fareham, ENG

About this business

Consumer ServicesJewelry RepairShoe RepairWatch Repair

Location details

24 Westbury Square, Fareham, ENG, PO16 0PB, United Kingdom

Get directions

Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	9:00 a.m. to 5:30 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.449 reviews

Select a rating

Nigel B.

a month ago

I attended a lunch in London where Sir John Timpson talked to a room full of former Army Officers about leadership. It was inspirational. I told my wife how impressed I was with the speech. My wife had a key cut up on the Wirral (West Kirby) shortly afterwards. She discovered it was the wrong key when she got home. On returning with the right key she was not surprised when offered a free key cut. It was her mistake and she insisted on paying. Encouraging and giving your staff that sort of agency is motivating for them and ... read more

Business response:

Thank you for sharing your wonderful feedback! We’re delighted to hear that both your key-cutting and shoe repair experiences went so well, and that our team was able to provide helpful, considerate service. It’s great to know that our staff’s empowerment and expertise made such a positive impression. We really appreciate you sharing your story and kind words.

John J.

a month ago

I visited the store in Sainsburys Fareham to get a shoe stitched. The chap there was stand in for the usual. He was unable to help as they had no hand stitching facility and directed me to Fareham Shopping Centre. The chap was helpful and completed the job in around 30 mins.

Business response:

Thank you for your feedback! We’re glad our team was able to assist and complete your shoe stitching promptly, and we appreciate your patience with the process.

Gary

2 months ago

Crabby man in Fareham branch when I asked about cost of key cutting. Felt like I was I interrupting him. I walked off

Business response:

We’re very sorry to hear about your experience at our Fareham branch. This is not the level of service we aim to provide, and we completely understand your frustration. We’ll be passing your feedback on to the team to ensure this is addressed.