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TotalCare Family Medicine
- Crowley, TX
About this business
Location details
1005 S Crowley Rd, Crowley, TX, 76036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
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I had a dental post implanted on 12-30-21 and today (9 days later) I have excruciating pain so obviously I have infection and quite possibly in my jawbone. I came to my regular go to place for urgent care because their fb page states they’re operating as usual which means they take walk-ins. The staff at the intake window states because this is dental that have to pay cash. This is Medical issue at this point!!!! A secondary infection and I have the best insurance (BCBSTX). My husband dropped me off and guess what? THEY ARE ... read more
Business response:
Hi Dawn, we are sorry to hear that you are in a lot of pain and were not able to get seen as a walk-in during that time. Please contact management via call or text at 817-989-9441 so that we can further assist you with your situation.
Today I took my son in for an appointment for a Covid rapid test, which is required for an upcoming surgery. When I called to schedule, I told the staff we needed a rapid test and for why. Nothing was mentioned other than the appt time and day. We got there 10 minutes early only be getting called back 20 minutes late. In the meantime, we were charge the copay. Finally someone came in to administer the test, which went quickly. Once she was done, she left the room without saying anything so we weren’t sure if we could leave. ... read more
Unfortunately, they must be extremely short staffed because they never answer the phone, and when they do, you’re put on hold until you get the hint. Sad to say this location has gone downhill. I’ve been waiting 3 weeks for them to fix my prescription, and still no response.
Business response:
Hello Ms. Cruz, A member of our quality team is working on this concern right now. We are so sorry for the delay in communications you have experienced.
If you want a doctor who cares about you and staff that answers the phone or listens to voicemails, this is not the place for you.
Business response:
Hi Karla, we are constantly trying to update our processes for the best patient experience. However, during this unprecedented time, we are definitely struggling to keep up at times. We deeply apologize that your experience was anything less than excellent. If you’d like to share specifics on your experience or ways that we can improve, please feel free to reach out to us with your name and Date of Birth to quality@totalcareclinic.com.
Very disappointed with our most recent visit. We have opted to change providers for our entire family after 3 years.
Business response:
Hi Cassandra, Very sorry to hear you had a disappointing experience with us. We would love the opportunity to not only make it right for you but also to learn about areas we can grow and improve in. Please feel free to reach out to our office manager at 817-297-4455, extension 105 or you can send us a direct message here on facebook.
There have been multiple times that I’ve waited over an hour to see the doctor, even though it was not very busy. Almost every time I’ve went, they have gotten my diagnosis wrong and I have had to seek out another doctor for the correct diagnosis so I could get better.
Business response:
Kylie, We are sorry to hear of your unsatisfactory experience! Please contact us at quality@totalcareclinic.com to tell us more details or you can reach out to us through private messaging here on FB.
Doctor gave me antibiotic when all I needed was Mucinex and an allergy pill. Tapped on my forehead and asked if I had pain or pressure there. No but I did behind my eyes. I took Mucinex 24 hr extended release with some Allegra and I am already feeling better. Didn’t even get his prescription filled, it wouldn’t have worked anyways.
I was a Little disappointed. My regular Doctor Who is Dr. Jan wasn't there. I went in and had to do a breathing treatment because I couldn't breathe and they gave me some medication. I've taken the prednisone before and the anabiotic but the cough syrup I've never taken before and I even asked the nurse about it because doctor Jan always gives me one of two other prescriptions. The cough medicine they gave me didn't work at all . I've been up over 24 hours coughing. I don't understand why they don't check to see what You... read more
Frequently asked questions about TotalCare Family Medicine
How is TotalCare Family Medicine rated?
TotalCare Family Medicine has a 4.4 star rating with 1,036 reviews.
When is TotalCare Family Medicine open?
TotalCare Family Medicine is closed now. It will open at 8:00 a.m.