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TreVista Senior Living
- Assisted Living Facilities
- Antioch, CA
About this business
Location details
3950 Lone Tree Way, Antioch, CA, 94509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
There is a login system for guests to register at. If you are a first time visitor and don't know the system, they roll their eyes at you and say just enter your phone number and answer the questions. They definitely clean because all you can smell is the odor of cleaner Workers are usually bunched together and hard to find if a resident needs help Nurses don't know what is going on with patients. I texted my sister in law that my mom in law had a rash. We showed the nurse and she took pictures to send the doctor. Apparently... read more
Business response:
Thank you for your feedback and review. What you are describing doesn't represent what we strive for at our community. We'd like the opportunity to speak with you and learn more. If you're willing, please reach out to info@trevistaseniorliving.com. You can also contact us at info@agemark.com if you'd prefer to speak with a representative from the corporate office.
Based on the experience we have had, I think TreVista Senior Living and Memory Care community is just in it to make money. My father's health got worse in this facility.
Business response:
We're sorry to hear that you were disappointed with your father's experience at TreVista. We aim to ensure all residents in our community have a positive experience and take pride in prioritizing both their health and happiness. We are in this business because we aim to change the lives of those in our care for the better. We'd like the opportunity to speak with you personally about your experience, as we can't think of an instance where this feedback was expressed by a family member of a resident. If you're willing, please ... read more
Our experience was a disaster - our loved ones hygiene was never kept up, the room was bound to have #2 on the walls with no one in sight to clean it. The toilet was always clogged, our loved ones hair was constantly greasy, and her clothes were either missing or dirty. She had lost about 40 pounds in a few months. Even after addressing this concerns nobody did anything to fix it. There was never enough care givers, it was a bad experience.
We chose Trevista because it was the most convenient to where we live. The room sizes here are very nice and spacious. They give residents a menu and you write down what you want, they do not pay attention to it what so ever. The portion sizes here are very small, so we always have to buy her extra food. They have a policy that anything over the counter her doctor has to approve it or they wont give it to her which has caused some issues. They had covid under control until recently, they have had 2 people running around with... read more
We were told our loved one could go to activities, and we had found out after we called that she was never taken to activities. We spoke with the manager and they advised it was because they were understaffed and our loved one had to ask for permission to go. However, our loved one has dementia so she would never remember to ask.We were also told the bus service could take her out on outings, but that never happened. They flat our lied to us and we would never recommend this community
My experience with this company firsthand the staff is not all professional, or attentive. There is not a nurse on the premises. The Ceo is not attentive at all he stays in his office. I asked for him my last visit and I was informed he didn't like to be bothered. The facility is not always clean, the carpet in a room I passed was very nasty. They have a huge turnover and people in surrounding areas experienced working there in the past and they have a bad rep. People that state this is a respectable facility are not being h... read more
This is a TERRIBLE place to allow your family members to stay in. When my grandma was there she was placed into hospice program there..they did such a sloppy job. Their staff are rude and didn't transition my grandma into hospice program smoothly. My grandma had a hospital bed, wheelchair, and hoyer lift delivered to her from a DME company. Then after she passed away Cypress Meadows claims all the equipment got picked up from another DME supplier. Which was not true because I did my own research because they kept all the equ... read more
Frequently asked questions about TreVista Senior Living
How is TreVista Senior Living rated?
TreVista Senior Living has a 4.4 star rating with 137 reviews.
When is TreVista Senior Living open?
TreVista Senior Living is closed now. It will open at 9:00 a.m.