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TruFit Athletic Clubs - Madison (Nashville)
- Gyms
- Madison, TN
About this business
Location details
1508 Gallatin Pike S, Madison, TN, 37115, United States
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First the lady at the front desk was amazing she welcomed me and made me feel as if i belonged there . On the other hand the gym looks filthy trash cans were full, wasn't any wipes in the sanitary area to wipe machines, bathrooms didn’t have any tissues, there was tissue all over the woman’s restroom floor.i want to stay at this gym but i might have to cancel if this is what my membership is paying for.
Business response:
We apologize for the experience you had at our gym, Sheila. We take cleanliness and maintenance very seriously and will address these issues immediately. Please reach out to us at (615) 845-9998 so we can make things right for you. Thank you for bringing this to our attention.
Great overall experience
Business response:
We're thrilled to hear you had a great experience, Ashley! Thank you for choosing TruFit Athletic Clubs - Madison. If you have any feedback or suggestions, feel free to reach out to us at (615) 845-9998.
Great customer service
Business response:
Hi, Ashley. Thanks for taking the time to share your positive experience. We truly appreciate it!
Scheduled an appointment for what I thought was an 7 day free trial. When I showed up no one had a clue about my appointment. Then found out there is no free trial. The woman who helped me was nice but didn’t seem to give all the information. I signed up anyway bc I want the classes and it’s the only gym that has classes that I could afford.
Business response:
We apologize for any confusion regarding your appointment and the free trial offer. We strive to provide accurate information and will address this issue with our staff to ensure it doesn't happen again. We appreciate your feedback and are glad to hear that you found our classes affordable and valuable. If you have any further concerns or questions, please don't hesitate to reach out to us at (615) 845-9998. Thank you for choosing TruFit Athletic Clubs - Madison.
Been trying To join for a week. 1.$ signed up for the seven day trial and then when I got in the building the yellow lady said it wasn’t no Chad that was a mistake on the website. Did I set up online and then when I went in the very next day, she said I haven’t signed up yet. Then she tried to sign me up anything at work where customer service based system there’s a glitch somewhere and all I hear is we are the new management we had a new management is that excuse get it together.
Business response:
We apologize for the inconvenience you experienced during your attempt to join TruFit Athletic Clubs - Madison. We understand your frustration and we apologize for any miscommunication or errors that occurred. We appreciate your feedback and will address the issues you mentioned to improve our customer service. Please contact us at (615) 845-9998 so we can assist you further.
Great service and was quick
Frequently asked questions about TruFit Athletic Clubs - Madison (Nashville)
How is TruFit Athletic Clubs - Madison (Nashville) rated?
TruFit Athletic Clubs - Madison (Nashville) has a 4.7 star rating with 3,448 reviews.
When is TruFit Athletic Clubs - Madison (Nashville) open?
TruFit Athletic Clubs - Madison (Nashville) is open now. It is open 24/7.