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Trutech Wildlife Service
- Pest Control
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Carly has been nothing short of amazing! She found the dead squirrels that many companies and many guys had gone up there and could not find. She is phenomenal at her job, she is incredibly thorough.
Business response:
Thank you for sharing your experience! We’re so glad Carly’s thoroughness and dedication made such a difference. We’ll be sure to share your kind words with her!
Scope: Trap any potential critters, seal entry points accessible to critters and replace insulation. I had a great experience with Trutech after having a bad experience with other companies. Trutech's team actually knew what they were talking about and found entry points where the other companies did not bother looking at. The people were nice and professional. The team worked incredibly fast and communicated wonderfully. They worked with me to delay the insulation replacement due to various home repairs that I was doing... read more
Business response:
Thank you so much for your kind words! We are so thankful you chose Trutech to ensure your home is safe from critters. We greatly appreciate you taking the time to leave us a review!
I can finally sleep at night. I had a raccoon that dug a hole in my roof. Come to find out, it was a momma raccoon making a home for her children. Based on a few recommendations, I called Trutech for help. Bill Nichols came out that day. He helped with the removal of the raccoons and sealing up of my home so those squatters could not get back inside my attic. My home is my own again.
Worst experience I've ever had with a company. Does not show up for quarterly checks (I have a ring camera and have proof) but still try to charge fees. Tech DESTROYED the front of my house by not cleaning up his mess. I had to call the district manager to get them to come fix the mess. They waited so long that they ended up having to actually paint my house to fix their mess up. Absolute crooks. Do not use them.
Business response:
We’re sorry to hear about your experience and understand how frustrating this must have been. After last year’s bat exclusion, we addressed the area of concern and painted all of the work to ensure it blended seamlessly around your home. Our goal is always to care for homes with respect and attention, and we truly appreciate your feedback as we continue improving our service. For any additional assistance, please don’t hesitate to reach out to us at customerservice@trutechinc.com. Thank you.
Was quoted $700 for 5 days of trapping raccoons but it wasn't specified, verbally or in contract, that it's really only 4 days of trapping as they drop off the traps on sometime Monday and recover traps Tuesday thru Friday, with not returning traps after release on Friday. So actually only trap Monday night thru Thursday night (4x).
Business response:
Thank you for sharing your feedback with us. We’re sorry for any confusion about the trapping schedule and understand it can be frustrating when expectations don’t match up. Our team followed the agreed one-week plan and successfully captured 13 raccoons, completing the service as expected. Our manager, Derrick, left you a voicemail to touch base, and we’d love the chance to answer any questions. Please reach out to Derrick directly or contact us at customerservice@trutechinc.com so we can make sure everything is addressed. ... read more
Luther (Luke) is amazing. Very helpful and thorough. He definitely goes the extra mile. I did however have some issues with Kevin in the call center. I asked for an emergent visit (which I have been told for years to do if needed) and was put off and literally told - the techs are not going to do anything and it will be at my next scheduled service 3 weeks out. And he kept calling me sweetheart, which is completely unprofessional. I just wanted someone to come out and assess the new problem I was having. I had to beg to get ... read more
Business response:
Thank you so much for your kind words about Luke. We’re thrilled to hear he was able to help and turn things around. We're sorry to hear about your experience with the call center and appreciate you bringing it to our attention. We’ll be following up to help ensure a better experience moving forward.
Parker is extremely rude from the first conversation and unprofessional. Never came on day he was due to, gave me other possible dates but nothing confirmed with no times. Took a week for him to come out then banged on my door extremely hard while I have a doorbell. Definitely didn't feel comfortable with hi and denied entry. Parker customer service is terrible.
Business response:
We’re sorry to hear about your experience with Parker and understand your frustration. We’ve reached out several times to provide updates but haven’t heard back from you yet. We take your feedback seriously and would appreciate the opportunity to address your concerns directly. Please reach out when you’re available, and we will work to resolve this issue promptly.
Trevor S. at TruTech is amazing! Extremely knowledgeable and professional. Will definitely be using this company in the future.
Business response:
Thank you so much for your kind review. We are so happy to hear that Trevor provided you with great service.
Summary: Expensive and does not work. I have an upstairs laundry room and have had one or more critters come inside mess up the room. I called TruTech and paid them $3,600 to do the mitigation outside to keep animals out. 3 weeks later the room is a mess. Trutech does not answer the cell number I have, does not respond to texts, and when you call the office the automated system either hangs up or puts you on terminal "hold". Do not hire these guys.
Business response:
Hi Roy. Thank you for bringing this to our attention as this is not typical of the standards we set for our services. Thank you for taking the time to speak with us regarding your concerns. We look forward to addressing your concerns during our visit today. Thank you again!
Frequently asked questions about Trutech Wildlife Service
How is Trutech Wildlife Service rated?
Trutech Wildlife Service has a 4.7 star rating with 123 reviews.
When is Trutech Wildlife Service open?
Trutech Wildlife Service is closed now. It will open tomorrow at 9:00 a.m.