United Water Restoration Group of Naples

4.7

Damage Restoration
Naples, FL

About this business

Contractors Damage Restoration

Location details

6120 Lee Ann Ln, Naples, FL, 34109, United States

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4.7224 reviews

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Barbara D

2 years ago

My 93 year old mother was intimidated and taken advantage of by this company. BEWARE! They were called on 1/5/2023 to help with a water leak when her AC quit working and needed to be replaced. The technician asked who her insurance company was and had her sign some paperwork which she was never given a copy of. They left 2 fans for 24 hours to dry up the moisture. She was then contacted by her insurance company and that they wanted to come and inspect the damage. At the end of January she told the insurance adjuster that she... read more

Business response:

Hello *******,While we're sorry that you have had a negative experience with our company, the story in the review has several components wrong. First and foremost, we never placed a lien on your mother's home. We sent a notice to the owner for the failure of payment. We have also sent the invoices to the homeowner multiple times, including the email with a payment failure notice. We have also sent ample reasoning for the work done, with the work detailed along the bill to justify the scope of work United performed. It wasn't... read more

Nil B

3 years ago

They are greedy, dishonest, and not a legit company. They charged me more than they told me in person. They promised me not to charge more than insurance would pay them. They instantly changed the price and send me to the collection company. Please do not make any business with them. They are not even good at what they do.

Business response:

We have a signed work authorization ad Certificate of Completion from the named insured. This consumer worked for a law firm and threatened our firm when her insurance company failed to pay her entire invoice for services rendered. All our services and terms were clearly stated when the insured signed her comprehensive eight-page contract. "Insurance Jobs: If Owner is expecting the Project to be paid by homeowner's insurance, OWNER UNDERSTANDS AND AGREES THAT COMPANY DOES NOT ACCEPT ASSIGNMENTSOF BENEFITS IN THE STATE OF FLO... read more

Trishana S.

3 years ago

I had a flooding in my room and bathroom, I contacted United Water restoration group whom I regret using. They tried to charge me for work they did not do. They came and did few little things in my room such as removing the base board, carpet, and left four of their machine plugged in on my electricity for 5 consecutive days running, which aids in remove the moisture. They told me that the total work was $6,555 and the insurance cap at $3000 and if I want them to continue I would have to pay $3,555 out of pocket. I advised t... read more

Rita W

3 years ago

United Water Restoration Group continuously tried to charge me for work they did not do. They sent inflated claims to my insurance provider and then hounded me for full payment when the claim was rejected and the services were not rendered.I finally paid them about $1000 for 3 days of air scrubber and dehumidifier equipment that they placed in my home (to get them off my back.) Do not use this dishonest company!

Business response:

*********************** was satisfied with our work until her claim was denied by her insurance company. THis happens a lot with mold and long term damage. Our original invoice was $5435.98. THis was billed using xactimate software that the insurance companies require us to bill them with. After many months of trying we finally collected $1046.85 to recover a small amount of our costs.The following is a recap of our scope of work, how many days we were on the job and negotiations for settlement.*** arrived on site on 8/2/22 ... read more