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Universal Windows Direct of Louisville

4.6

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

3865 Produce Rd, #207, Louisville, KY, 40218, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.6362 reviews
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Marissa A.'s profile image
Marissa A. 
5 days ago

From beginning to end the entire process was smooth and easy. Communication and follow ups was awesome! 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS 

Brent H.'s profile image
a week ago

lots of trouble the 1st time I used them. Customer service was good at helping resolve issue. Price was high. issues fixed and w more windows installed a month ago. So have not had time to evaluate the new ones. Took a few months to fix issue. Due to custom built windows. That's why 3 star. 1st time was ehh. 2nd much better. But need time to see how they do. 

Business response:

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more

Michael R.'s profile image
Michael R. 
a week ago

The process was great and they keep us updated along the way. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS 

Maria G.'s profile image
2 weeks ago

We had the whole house redone in a year and it is a little costly but not in the long run when I’m looking at my bills! 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS 

Bruce H.'s profile image
4 months ago

Quality of window is good. Install was not great 

Business response:

Quality of window is good. Install was not great. We're disappointed to hear about the installation experience. Please feel free to reach out to us at (502) 487-5200 to discuss this further. -SS 

Review in Louisville, KY's profile image
Review in Louisville, KY 
6 months ago

Waiting to resolve my issue. But from what I replaced I would probably give all stars. 

Business response:

We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. -SS 

Gary J.'s profile image
8 months ago

will be able to complete survey when they finish the job 

Debbie J.'s profile image
8 months ago

Best installers ever 

Business response:

Hi Debbie, thank you for the five star review! We really appreciate your feedback! -AS 

Ron B.'s profile image
10 months ago

Installers were on time, courteous and cleaned up area of installation 

Business response:

Hello, Ron. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -ES 

Frequently asked questions about Universal Windows Direct of Louisville

How is Universal Windows Direct of Louisville rated?

Universal Windows Direct of Louisville has a 4.6 star rating with 362 reviews. 

When is Universal Windows Direct of Louisville open?

Universal Windows Direct of Louisville is open now. It will close at 5:00 p.m.