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Universal Windows Direct of Louisville

4.0

About this business

Location details

3865 Produce Rd, #207, Louisville, KY, 40218, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.0561 reviews
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Paul Z.'s profile image
Paul Z. 
a month ago

I had you guys come out to fix our storm door lock and you did. I just would have thought it would have taken a lot less time to repair than it did. Maybe or maybe not all blame on you, I understand when you are at the mercy of other merchants when parts are being ordered. 

Business response:

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more

Brenden M.'s profile image
Brenden M. 
3 months ago

Prices are outrages, installers have been fine but multiple issues brought them back out to fix things. 

Business response:

Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. -SS 

Review in LOUISVILLE, KY's profile image
Review in LOUISVILLE, KY 
3 months ago

The team arrived on time. Very courteous and professional. They worked diliigently. They were awesome. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS 

Rachel R.'s profile image
Rachel R. 
4 months ago

From the sales guy to the window installers...everyone was top notch. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. -SS 

Melissa B.'s profile image
Melissa B. 
6 months ago
David W.'s profile image
David W. 
6 months ago
Benjamin K.'s profile image
Benjamin K. 
6 months ago
Charlene O.'s profile image
Charlene O. 
7 months ago

As retired customer service rep for 15+ years; I am aware what it takes. I was WOWed by installers and sales rep who talked with us re these windows. A bit of confusion on setting the dates for installed, but we were able to get this job together .Great windows, looks like there is noglass there. Install was very FAST and clean. Both men were super nice and knew their jobs. I can fill the page with great things. Most important is the home we have is warmer, quieter and I love it so much. Looks great outside and feels perfect... read more

Business response:

Charlene , your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with Universal Windows Direct. We appreciate your feedback and thanks again for trusting us for your exterior home remodeling needs. -SS 

Review in Prospect, KY's profile image
Review in Prospect, KY 
7 months ago

Frequently asked questions about Universal Windows Direct of Louisville

How is Universal Windows Direct of Louisville rated?

Universal Windows Direct of Louisville has a 4 star rating with 561 reviews. 

When is Universal Windows Direct of Louisville open?

Universal Windows Direct of Louisville is open now. It will close at 8:00 p.m.