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ValueGuard Home Inspections
- Home Inspectors
- Philadelphia, PA
About this business
Location details
100 E Penn Square, Suite 400, Office 407, Philadelphia, PA, 19107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Mike Kelley inspected our home for a potential buyer. We had a custom built in entertainment center in the basement that had an access panel to the main water shut off. Instead of using the panel, Mike ripped the entire entertainment center from the wall! Pulled off the trim, paint, caulk, some pieces of wood and everything else that it was attached to. A carpenter would be needed to repair the damage. Repeated calls to his office have gone unreturned. Own up to your mistake, Mike. Bad enough that we have no control over who... read more
Business response:
We sincerely regret any inconvenience that our inspection may have caused this homeowner. We have reached out to this reviewer, but our efforts to find a reasonable resolution have gone unanswered.
unknown Tried to over charge
Business response:
This complaint is completely without merit. Our inspection prices are posted on our website, www.valueguardusa.com. The price quoted was for a single family town home, less than 1,500 sq ft, built in 1900. Our online pricing states that a town home less than 1500 sq ft is $399 plus $30 additional for homes over 50 years. Total price: $429. The member contacted us by email, and we did our best to explain our pricing. We did not inspect this home, as he apparently chose a less expensive inspection company.
The home inspector and termite inspector both arrived on time for the scheduled inspection. I received a detailed report after the inspection and was able to bring the findings to the attention of the sellers who graciously fixed nearly every issue that was found. However, there were several major issues that were not discovered during the inspection that should have been found. The first issue is a large carpenter bee infestation in the rear deck of the home that I had to have treated the first week of moving in. There were... read more
Service was okay... we previously had a provider that wrote up and printed the inspection while we waited - maybe 10 minutes... this service was prompt because we had a deadline to make so they went out of their way to get it to us the Monday after the inspection... inspection was thorough and they provided a pretty good report, again not as quick as the previous service and the report seemed more comprehensive... the homeowner complained about the state the home was left, so I guess the inspector didn't lock up completely a... read more
The home inspection seemed reasonable at the time. Two years later the home inspection seemed like a complete waste of time and money. Our inspector Mike B missed so many huge issues. These issues cost us tons of money, and are going to cost us tens of thousands more. Simple things like our windows installed in a stucco wall being flashed incorrectly were not noticed, and not pointed out in the report. At the time we had no idea what to look for and trusted the wisdom of our home inspector. Big mistake. Two years later we ha... read more
Business response:
This is a most unfortunate end to our run of very supportive reviews on Angie's List. The home inspection report for this client listed the rear stucco wall as a Major Concern. It was recommended that due to damage visible at the time of the home inspection and also due to latent problems associated with this particular type of stucco, that a EIFS/stucco specialist be consulted and perform a specialized inspection prior to closing. As a family owned company we regret when any of our clients experience issues with their homes... read more
He was early by half an hour. He called to see if it was OK. Quickly placed the equipment and left. Came back on time to take equipment. Sent the data via his phone and received the report an hour later. They even offered suggestions of radon remediation. Radon detection.
Before reviewing Value Guard's service, I would like to explain why I chose Value Guard in the beginning. As a first home owner, I do not have much knowledge on house, so we want to find a trustable and professional inspector to carefully inspect the house which we are purchasing. After studying the internet, comparing over 15 inspectors' websites, and checking the websites of Angies List, Better Business Bureau(BBB), and American Society of Home Inspectors (ASHI), we finally decided to go with Value Guard (although their pr... read more
It did not go smoothly. Chase promised more then they delivered and I was on the phone with him in the first 5 minutes. I hired them for a home inspection. When I first called, I spoke to Chase and advised him that my biggest concern with the home was that there was a bulge on an exteriror wall. He assured me that the inspector was very experienced and would be able to give explain whatever the problem was. The Inspector was Mike and when I asked him eto look at the bulge he couls onlt speculate about the problem and he refu... read more
Business response:
The member is correct in his statement that when scheduling his home inspection he advised me of his concern about the exterior wall. I informed him that the exterior of the property would be inspected and the bulge in concern would be addressed. 15 minutes into the home inspection the member wanted the siding of the house to be removed. He was informed by the inspector that we are not permitted to remove the siding of the house, nor is dismantling of any system permitted by the standards of practice which we operate under (... read more
Frequently asked questions about ValueGuard Home Inspections
How is ValueGuard Home Inspections rated?
ValueGuard Home Inspections has a 4.9 star rating with 1,579 reviews.
When is ValueGuard Home Inspections open?
ValueGuard Home Inspections is closed now. It will open tomorrow at 9:00 a.m.