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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Rhett, Your dealership is very unprofessional and I am sorry my wife bought a car from Van on my recommendation. Please feel free to reach out to me, but when you buy a car in someone's name and title come's in someone else'e name and Van Chevrolet is not resolving issue there is a problem. I made several calls today and always got the sales folks but when asked for a Sales or Finance Director got sent to voice mails for multiple people and call back and same sales game. PATHETIC WAY TO HANDLE A NEW RELATIONSHIP.
This is the worst dealership when it comes to financing I’ve ever encountered in my life and I bought over 20 cars used and new. They do not return your calls. They do not give you the correct information and I’m filing a complaint with a Better Business Bureau.
Business response:
We understand how frustrating it can be when communication and information are not handled properly. We genuinely value your feedback, as it helps us identify areas where we can improve. For further assistance and to address your concerns more effectively, we encourage you to reach out to Becky or Anna in our Customer Relations Department. They can be reached at customerrelations@vanchevrolet.com.
Process started easy. Price on the car was good no issues. Dom and Steven in sales were great. Dave L. In finance he gave false information on the rate. He was chatty to begin with but once we did not buy a warranty he was very unprofessional. We started out with a higher estimated rate then the rate came in lower. Dave then wanted to add a warranty to keep the same payment. We said no politely several times. He said to get the lower rate we needed to take the warranty he even printed the deal documents with the warranty add... read more
Business response:
We strive to maintain the highest level of professionalism and transparency in every interaction, and it’s disappointing to learn that your experience fell short of these standards. It’s especially troubling to hear about the handling of the financing process and the impact it had on you and your family. To ensure we address this situation thoroughly, we encourage you to reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Finance guy (Caleb) was very unprofessional. He tried to highball me on an interest rate and as soon as I said, I already had a better rate from a different finance company. His personality changed. He was no longer friendly nor did he care to have any conversation with us. Once we finished finance, he basically told us to leave. Wouldn’t stand up nor shake our hands. Worst experience I’ve ever had.
Business response:
It’s concerning to hear about the interaction you described with Caleb during the financing process. Professionalism and respect are core values we strive to uphold, and this does not align with the level of service we aim to provide. We would like the opportunity to discuss this further and address your concerns. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Worst experience ever. Sold me a car with electrical issues, took it back right away and almost lost $10,000! Absolute criminal!
Business response:
Selling vehicles that meet the highest standards of quality is very important to us, and what you've described does not align with the level of service we strive to provide. To ensure your concerns are fully addressed, please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
We were fine with the sales person and his supervisor. Unfortunately the person in charge of finance was clueless. Took an unbelievable amount of time to complete paperwork. Spent inordinate amount of time trying to get printer to work before finally asking for assistance and using another printer. If we hadn’t signed paperwork we would have left. Will NEVER buy another car here nor would we ever recommend to anyone
Business response:
While we’re glad to hear that you were satisfied with your interactions with the salesperson and their supervisor, it’s clear that your experience in the finance department fell far short of expectations. We understand how frustrating delays and inefficiencies can be, especially during such an important process, and this is certainly not the level of service we aim to provide. We would appreciate the opportunity to address your concerns further and regain your trust. Please feel free to reach out to Becky or Anna in our Cust... read more
Bad prep, no follow up. Antenna not installed, fluid levels low. Wrong owners manual etc.
Business response:
It’s clear that your experience did not meet your expectations, and we want to address these issues directly. The missed antenna installation, low fluid levels, and incorrect owner’s manual are not reflective of the standards we strive to uphold. To ensure we can assist you further and make this right, we encourage you to contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
All they want is your money, and I feel like I was treated with disrespect when I came up there with my car for them to check out something on it. So I was pretty much disregarded at the xxxx selling the vehicle to me and my APR rate looking at it it was terrible. 28 Interest rate horrible!! And I know my credit was not great, but I feel like they could’ve got me a better APR rate if they tried! So I will be getting that refinance through someone else as soon as possible., And I would never ever deal with this dealership eve... read more
Business response:
It’s disappointing to hear that you felt disregarded and that we didn’t meet your expectations with your APR rate. We understand that securing a fair rate is important, and we're sorry you felt unsupported in this regard. Your feedback is valuable to us, and we'd like to take the opportunity to address your concerns directly. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
I got a cts 2023 black the worst car I ever had to boot I tried to get out of the deal because I didn’t get the car the day I signed for it because it needed tires etc I took my vehicle home that I was trying to trade in witch was not what I wanted to do Any ways I text the sales guy that I was having buyers remorse but he told me that I couldn’t get out of it because of the law that states as son as you sign the deal is done So here I am with a car I just don’t like at all and I did ask for the general manager he said the h... read more
Business response:
We strive to ensure every customer feels confident and satisfied with their vehicle choice, and it’s disappointing to hear that this wasn’t your experience. It sounds like there were several communication breakdowns and that your concerns around the vehicle selection and transaction process may not have been fully addressed. To ensure your feedback is heard and to explore possible solutions, please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,995 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.