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Verity Healthcare Norwich
- Home Health Care
- Norwich
About this business
Location details
Riverside Business Centre, 61-63 Riverside Rd, Norwich, NR1 1SR, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our experience is very satisfactory. Two carers come in the morning to get my husband up and prepare him for the day. Then two carers come in the evening to prepare him for the night, This care enable my husband to continue living at home
Business response:
Thank you for your kind feedback. We are thrilled to hear that the care provided has helped your husband maintain his routine and continue living comfortably at home. Our team strives to offer the highest level of support, and it's wonderful to know we've made a positive impact. If there's anything else we can do or if you have any suggestions for improvement, please don't hesitate to let us know. We're here to help every step of the way.
The carers you send are fine but my wife needs female carers so she so she can feel ok when using her commode. Your carers generally arrive on time but she does need women carers for her to get full use of the care you provide. Both boys are polite, caring and understanding of my wife's situation but the care they can offer is limited.
Business response:
Thank you for your feedback. We're glad to hear the carers have been polite and understanding. We completely understand your wife's preference for female carers and are working to meet that need consistently. Please know that if, in the future, you would like us to provide support with a female carer, we'd be more than happy to help.
My carer arrives at 8am every day and he always smiles. We chat about his bike ride here (chain broke yesterday) and my progress with tidying my house. He washes my dishes with great care, they sparkle on the racks. He hoovers the carpet and puts cream on my lips with grace and dignity. It is a lovely start to the day. Thank you, my life has improved a lot since he came.
Business response:
Thank you so much for your heartfelt words. We're truly delighted to hear how much of a positive impact your carer has had on your daily life. Its clear theres a wonderful connection between you, and that means everything to us. From the cheerful morning chats to the thoughtful care and attention he gives, its these moments that bring real comfort and joy. Were so pleased to know your days feel brighter and more supported. Thank you again for sharing your experience it means a great deal to us all.
Having care given has been a new experience for us as I have always given my husband his care. Due to ill health I have handed it over and they have made it a positive and good experience and in our time of need have been a very positive and caring relationship. Thank you for being there.
Business response:
Thank you so much for your kind words. We're truly honored to have been entrusted with your husband's care during this time. We understand how significant it is to transition from being the primary caregiver, and we're grateful we could provide the support and reassurance you needed. It's our privilege to be part of your lives, and we're committed to continuing to offer compassionate and respectful care. Please dont hesitate to reach out if theres ever anything more we can do.
All workers are good. They are good in Their job.My father likes them they r nice to my father.They do whatever my father needs.They got nice behaviour. My father loves to talk with them.They do come and visit my father.They are good!
Business response:
Thank you so much for your kind words! We're truly happy to hear that your father feels comfortable and well taken care of by our team. It means a lot to us that he enjoys their company and appreciates their support. We'll be sure to pass along your lovely feedback to all the workerstheyll be thrilled to know their efforts are making a positive impact. Thank you again for your trust and support!
I have found the carers professional, punctual, helpful and generally nice people to have around. It has been beneficial that we have generally had the same carers attending. so we have got used to each other.
Business response:
Thank you so much for your kind words! Were thrilled to hear that youve had such a positive experience with our carers. Consistency is key, and were happy to know that having the same team has helped build a comfortable and trusting relationship. We truly appreciate your feedback and look forward to continuing to support you in the future!
My aunt receives twice daily visits from Verity Healthcare and she is very happy with the service she receives. Staff are always polite, patient and show concern for her wellbeing. Times are regular and fit in with her routines. Verity keeps me up to date with any issues and are easy to speak to.
Business response:
Thank you so much for sharing your positive experience with Verity Healthcare! We're thrilled to hear that your aunt is so happy with the service she's receiving. It's wonderful to know that the staff are consistently polite, patient, and attentive to her needs. We always strive to maintain clear communication, so it's great to hear that you feel well-informed and supported. We appreciate your kind words and look forward to continuing to provide excellent care for your aunt!
Carers are good, punctual, and respectful. They display caring attitude, are open to correction and do take things on board quickly. They carry themselves with dignity and show respect to my brother-in-law and my family.
Business response:
Thank you so much for your kind words and thoughtful review! We're delighted to hear that the carers have been providing excellent care for your brother-in-law . We truly appreciate your feedback and are committed to maintaining high standards of care.
My husband has been a service user for the last eight months and after a bad experience with a previous company we have been very pleased with the service provided. The Carer always arrives on time with a smile and a friendly greeting and is always polite and helpful. The office staff are also very easy to contact and again are very polite and helpful. All in all a positive experience.
Business response:
thank you so much for your great feedback! We're so glad to hear that your experience with Verity Healthcare has been a positive one. It truly warms our hearts to know that your husband has been receiving the care and support he deserves. Your words mean the world to us, and we'll continue doing our best to provide the very best service possible. Thank you again for choosing us!
Frequently asked questions about Verity Healthcare Norwich
How is Verity Healthcare Norwich rated?
Verity Healthcare Norwich has a 4.7 star rating with 13 reviews.
When is Verity Healthcare Norwich open?
Verity Healthcare Norwich is closed now. It will open on Monday at 8:30 a.m.