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Victory Home Remodeling
- Other
- Holmdel, NJ
About this business
Location details
101 Crawfords Corner Rd, 4505, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had two home projects with Victory and we ran into issues with both! We had 2 sales man come to us and sold us to use their company, little did we know what a mistake trusting salesmen would be. Our first project was our roof, the materials were great and we knew what we were paying for ((plus the warranty)) however, during the install they came through our bedroom ceiling, dropped a sheet of plywood to be exact. We also had no point of contact, to tell someone about the issue. We gave them the benefit of the doubt be... read more
Business response:
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of care and professionalism we promise our customers, and we sincerely apologize for the disruptions and issues you've encountered throughout both projects. We’d like the opportunity to properly investigate and make this right. Please reach out directly to our Customer Success Team at CustomerSuccess@VictoryHRG.com or call 908-320-8023 so we can locate your file and begin working toward a resolution. If you... read more
Highly unprofessional from the word go. A few weeks ago they knocked on my door trying to drum up business, ok I filled out a form. The problem lies with the phone call I just received: without reminding me that we once spoke he calls me Jeff from the beginning. I don't know you and that's highly unprofessional. I don't even care to know anything else. Goodbye.
Business response:
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. That’s not the standard we hold our team to, and we understand how frustrating that kind of interaction can feel. We’d like the opportunity to understand exactly what happened and address it properly. Please reach out to us at CustomerSuccess@victoryhrg.com with your contact information so we can connect and transparently address any questions or concerns you may have.
They are too dumb to understand what no means as they have been coming to my home and harassing us for a year now.
Business response:
We’re really sorry to hear that you’ve felt harassed—that’s never our intention. We completely understand how frustrating repeated visits can be, and we appreciate you taking the time to share your experience. To clarify, we do visit neighborhoods where we’re currently working or just finished up an installation, which is likely why our team has been in your area. That said, we absolutely respect homeowners’ wishes and want to avoid any unwanted visits. The best way to ensure that canvassers do not come to your home is by c... read more
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Guys ring my bell twice, we don’t answer because we don’t answer solicitors. They then open the storm door and knock not once but twice before I answered to send them on their way….if we had any interest we’d find you. But if workers for a company are disrespectful you certainly can’t expect them to be respectful of your home when they work on it.
aggressive selling. Once you say no they keep going. This company should be ashamed of themselves.
Business response:
We're really sorry to hear about your experience with our team. We strive to have helpful and meaningful conversations, but clearly we failed during our interaction. We understand how frustrating that can be, and we genuinely appreciate your feedback. We’d love to make things right, so please feel free to reach out to us directly at [908-320-8023], and we’ll do everything we can to address your concerns. Thank you for giving us the opportunity to improve.
Last night, a consultant came to my door under unsettling circumstances. He arrived after dark with his ID visibly blocked. Despite ignoring his initial knocks, he persistently continued. At one point, he even peered through the glass on the door and saw me inside but still didn’t stop knocking. I used the Ring doorbell to ask him to leave, but he kept pretending he couldn’t hear me. It wasn’t until some time later that he finally left. This behavior is not only intrusive but inappropriate—especially when soliciting at nig... read more
Had a consultant come over to take measurements and give me quotes on 20 windows. I understand windows are expensive and I’m prepared for it. On the phone call to confirm the appointment I was told it would take a maximum of 90 min of my time, and there’s no pressure to commit to anything because the quote will be good for a year. When the guy come, he took 3 hours. 3 F*ing hours? He was nice. Until he starts making comments about how terrible my windows are, how urgent I must replace them, and how important it is that I s... read more
They will present to you an outrageous quote. I made the mistake by allowing them to do my roof. They are all shady people in fact the drip edge on top of the garage was placed incorrectly. Water magically gets in and they fail to even make corrections. New contractors ended up ripping their garbage roof off and had it redone the right way. Two pieces of plywood that should’ve been removed were not. I don’t recommend this company to anyone.
Frequently asked questions about Victory Home Remodeling
How is Victory Home Remodeling rated?
Victory Home Remodeling has a 4.7 star rating with 4,125 reviews.
When is Victory Home Remodeling open?
Victory Home Remodeling is closed now. It will open at 9:00 a.m.