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Vineyard Post Acute

4.0

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Location details

101 Monroe St, Petaluma, CA, 94954, United States

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4.0120 reviews
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Anne N.'s profile image
Anne N. 
rating
9 years ago

My husband has Alzheimer's disease and is a full-time resident there. After poor care at Our House he's gaining his weight back, has had PT and is still having deep heat treatments to his knees and shoulders. The smiles and caring attitude is wonderful at Vineyard as well as superior care! Music programs every day and a sunny / shady patio make life interesting and pleasant for those who want to take advantage of them. After being evaluated, my husband was found to need blended food, and is helped to eat each meal. I'm very... read more

Victoria E. C.'s profile image
Victoria E. C. 
rating
a month ago

Facility doctor's order to use a simple device designed for at-home use which would prevent repeated infection was denied because they would "have to train all of the nurses". No, it's for home use by regular people -- so that's too complex for nurses? The facility cleans with harsh chemicals like bleach, even after making me sick and requiring medication for vomiting and headaches. 

Business response:

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (707) 763-4109 if you have any additional concerns or details to share. 

Victoria E. C.'s profile image
Victoria E. C. 
rating
2 months ago

be aware! do not eat anything that might have been stored in the freezer. the freezer cannot freeze ice cream - what other dangers are in there? do not eat anything unless it is pre-packaged, comes from an outside vendor and you open it yourself. 

Victoria E. C.'s profile image
Victoria E. C. 
rating
2 months ago

Equivalent to prison food from TV and minutes. Bring your own food or order from outside. If it comes from this kitchen, make sure you only eat food that is prepackaged. These are the current options: yogurt, applesauce, ice cream, and this: 

Business response:

Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (707) 763-4109 if you have any additional concerns or details to share. 

Victoria E. C.'s profile image
Victoria E. C. 
rating
2 months ago

Unfortunately, care here is not quite as good as I first believed. Upon admission, this SNF told me that while the doctor is only physically here about once a week, they can get a message to him 7 days a week. I've learned that it can still take a few *days* to get a response from him. If you are in excruciating pain (quite literally writhing) and you tell a staff member, an hour+ might go by before a nurse appears. A couple days a week, you might end up with someone else's food. That said, the medical professionals as ... read more

June P.'s profile image
June P. 
rating
4 months ago

After 3 wks, I was told on phone your husband expired on Feb 7th. They had him on Albuterol nebulizer treatments he never in his life needed. They knew I told them never to put him on such treatments but they had already begun. Don't walk, run. 

Scarlett M.'s profile image
Scarlett M. 
rating
a year ago

My husband was here 2 weeks recovering from hip replacement. he needed help 24/7 was a fall risk yet they never came to help him to bathroom even when they told him he should not do it himself. They weren't on top of UTI kept saying current anti biotics needed to work I fought it for a week. After he got home he was out in another anti biotics needed because one he was on wasn't strong enough. Food was disgusting and my husband eats anything but not there. Rooms were filthy trash on floor. When he would ring for help it took... read more

Business response:

Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (707) 763-4109 so we may identify ways to improve your experience. 

Jessa L.'s profile image
Jessa L. 
rating
a year ago

I visited my loved one often before they passed away, staff knew me; so then why didn't I get notified of their passing?! Why don't staff reach out for condolences, acknowledging our loss?! My loved one was miserable there before they passed; didn't have nice things to say about the unprofessional, rude, pushy staff. I didn't appreciate the EMT always hitting on me, when I declined ect. Nothing was done when their personal belongings were stolen. They were denied many times, of things they needed. Needless to say, I will not... read more

Diana L.'s profile image
Diana L. 
rating
a year ago

Everything! This facility has a lovely lobby but go beyond the lobby and it's dirty, poorly lite, the food was terrible, grilled cheese on while bread with an apple. The bathroom was dirty and I saw no rebab personal. They did it was Saturday so no professional rehab staff would be in until Monday, not acceptable! I am disappointed Kaiser recommended this facility. I'm still traumatized. 

Frequently asked questions about Vineyard Post Acute

How is Vineyard Post Acute rated?

Vineyard Post Acute has a 4 star rating with 120 reviews. 

When is Vineyard Post Acute open?

Vineyard Post Acute is open now. It is open 24/7.