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Vista Imperio
- Apartments
- Riverside, CA
About this business
EXPECT THE EXTRAORDINARY AT OUR RIVERSIDE, CALIFORNIA, APARTMENTS APARTMENTS FOR RENT At Vista Imperio Apartments in Riverside, we mix the conveniences of the city with the freedom of the countryside. From the elegant Whirlpool appliances, generous walk-in closets, and in-home washers & dryers to the tall nine-foot ceilings and oval garden tubs, everything is ready to make you feel at home the moment you step inside one of our Riverside, California apartments. Plus, air conditioning, ceiling fans, and private patios or bal... read more
Location details
5880 Lochmoor Dr, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Greedy and poorly managed Such a terribly managed apartment. Their poor maintenance caused a huge leak in my apartment and I couldn't get ahold of anybody for hours. I had inches of water covering my floor and I couldn't use my apartment for days, and neither could my downstairs neighbor. They refused to pay for a hotel and insisted I use my apartment insurance to cover the cost (which was several hundred dollars for me to use). Also, once you reach the end of your lease, they jack up the prices exorbitantly. I decided to mo... read more
Business response:
Hello Diana, Thank you for taking the time to voice your concerns of your previous experience you had while living at our community. Please be aware since then we have changed management and If you have the time and would like to chat further, I am available at (951) 329 9892. Many of the issues outlined above can be explained to help hopefully alleviate some of the negative experience you have had in the past. Look forward to speaking with you.
Terrible management, poor communication Very poor management. Slow or nonexistent communication from leasing office. They would often forget about set appointments we had with them. Leasing manager was often “unavailable” or “not in today” causing delays in anything we needed to get done. Their online payment portal rarely worked which resulted in extra fees we had to pay every month (credit card fee or cashiers check). Management expected us to be available in the middle of the day on a workday to do the exit walk through. ... read more
Business response:
We apologize for the negative experience you had with our management and communication. We understand the frustration caused by forgetfulness and unavailability. We also apologize for any inconvenience caused by our online payment portal. We appreciate your feedback and will work on improving these areas. However, we are glad to hear that our maintenance staff provided great service. Thank you for your review.
Sorry I moved in I moved in with a lengthly list of repairs that should have been done prior to occupancy. They have been good about fixing things promptly, but why wasn't the place checked before I moved in. Why wasn't there a proper walk through. From a broken garbage disposal to no hot water, it took almost two weeks to fix things that should have been done before move in. The apartment was not clean (understatement. The filth in the neighborhood and inability of management to deal with neighbor issues is a problem. The d... read more
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (951) 369-1078 at your earliest convenience and we will do our best to resolve this with you.
Verified Renter Good place overall, very close to everything,shopping malls, grocery, freeway right away, complex does need cleaning maintenance, I have little kids and cleanliness is a must
Business response:
Hi, we are so happy to read such a great review about Vista Imperio! If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Renter I've lived at Vista Imperio for over 11 years, and through management and name changes, it has improved every step of the way. They're been especially helpful during all of the challenges we've faced during the COVID pandemic. I would not hesitate to recommend it was a good place to live for singletons, families (and pets!).
Business response:
Hi there, thank you so much for your positive comments about Vista Imperio! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Renter Unfortunately during Covid and under this pandemic federal and state guidelines there is not much chance to develop and nurture a community. Everyone is a stranger this the community feels unsafe. How doesn’t feel unsafe when you don’t know your Neighdoor.
Business response:
Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day!
Verified Renter Affordable luxury, convenient location near freeways, shopping centers, and various other community services. Lots of amenities including pool with spa, fitness and weight room, trash valet service, and secure parcel lockers for deliveries.
Business response:
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Verified Renter Do not live here. Pretty apartments. But good luck if you need anything fixed. If you need to speak with management. If you need to talk with anyone in the office. You can count on them never answering the phone EVER. Spend your money elsewhere.
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (951) 369-1078 or email vistaimperiomgr@greystar.com. We look forward to hearing from you.
Verified Renter I was satisfied by the whole experience living within a small community. The staff is/was always pleasant.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Frequently asked questions about Vista Imperio
How is Vista Imperio rated?
Vista Imperio has a 4.4 star rating with 208 reviews.
When is Vista Imperio open?
Vista Imperio is open now. It will close at 6:00 p.m.