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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Amazing experience working with the Vonage Team! Especially Roosevelt Civil! Our deployment of Vonage + SCV went extremely smoothly and I could not have asked for a better group to work with. Roosevelt was exceedingly knowledgeable and responsive with any issues or questions that came up and let me say that issues were few and far between. Any team would be lucky to have him and Karen D as part of their implementation. Thank you so much for everything!
Commendation and very grateful for Exceptional Support - Vonage Team and Roosevelt Your meticulous attention to detail and unwavering commitment to excellence have significantly contributed to our team's success. Your exemplary handling of launching Service Cloud Voice with Vonage as a Partner Telephony in our project has been particularly noteworthy. The quality and precision of your work reflect a high level of professionalism and expertise. Your proactive approach and willingness to exceed expectations are truly commendab... read more
Grateful for the Support - Thank You Vonage and Roosevelt I'd like to extend my sincere thanks to the Vonage team, and especially to Roosevelt Civil, for their incredible support in helping us successfully install and launch SCV with Vonage as our CTI. Your expertise and dedication made a real difference!
Great Platform Launch and Excellent Implementation Partner We had the pleasure of working with Derek Lane from Vonage as our implementation partner, and we couldn’t be more satisfied with the experience. Derek brought not only deep technical expertise to the table but also a consistently positive, can-do attitude that made a significant difference throughout our implementation journey. His availability, flexibility, and responsiveness ensured that we were able to launch the Vonage platform smoothly and with minimal issues. T... read more
Seemless Vonage Implementation We recently implemented Vonage, and I can’t say enough about how smooth the process was—thanks largely to Derek. From start to finish, he was an absolute rock star. He guided us through every step of the implementation with patience, expertise, and a genuine commitment to ensuring we got the most out of the integration. His responsiveness and deep knowledge of both Vonage and Salesforce made what could have been a daunting process feel seamless and relatively stress-free. Thank you Derek!
Stable CTI solution for our needs With Vonage for Service Cloud Voice, we found a stable and high-performance CTI solution that meets our requirements. Excellent service from the beginning to the rollout and beyond. A big "Thank you" to the Vonage project team for their support in this project.
Seamless integration into our existing processes We were faced with the challenge of integrating a future-proof CTI solution into our existing, historically grown Salesforce system. After an intensive evaluation phase, we found what we were looking for in Vonage. Vonage, in conjunction with the Service Cloud Voice, was the only provider that could cover all our requirements, with a focus on sales processes and CTI. From presales, by Paul Turner and Lyndon Myall, through implementation, by Eve Seamark, Gianni Rosell, Kaser Ch... read more
Great Team, top Collaboration, fantastic Project and Tool Vonage for Service Cloud Voice is for us the perfect solution to integrate CTI with our Salesforce Processes. From CTI Evaluation until Go-Live we had an excellent project with a great team on Vonage side. I would highly recommend the solution and team!
Finding the right solution with Vonage Finding the perfect solution meant seeking a tool that not only met our current needs but was also designed for the future. Vonage delivered—seamless Salesforce integration, powerful reporting, an intuitive design, and reliable support. What truly impressed us was their responsiveness, even when last-minute changes were required. A huge thank you to Paul Turner and Lyndon Myall for their support during the sales process, as well as Eve Seamark, Gianni Rosell, Kaser Chowdhary, and Craig ... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,270 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.