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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Google reviews (24)
Our go-to call software! Pros: For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded. Cons: It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information.
Our go-to call software! Pros: For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded. Cons: It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information.
Perfect Pros: Mostly I use this Software to call the and do business Cons: I send less Messages through this Software Overall: It is the best software of all
Amazing call center software Pros: the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs. Cons: The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage. Overall: it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number... read more
Great integration with Salesforce, but, not very user friendly and hard to manage Pros: It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful Cons: It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT
Customer Success Manager is the Reason Vonage is a Win Our Customer Success Manager is outstanding and is tenacious in getting us the answers we need as well as fixing any bugs.
We need visibility in WebRTC calls as who ended, call quality. It has given us an ease way to distribute calls across all our centres and a reliable integration with Salesforce. Thanks
Excellent service, fast replies. The rep. is great, very prompt in her replies and extremely helpful when we need ideas or troubleshooting.
Great support from our CSM! Great support and engagement from our CSM! Whilst I don't often engage with their support team; I have nothing but great things to say about our CSM; she is proactive and enthusiastic and is invested in our success.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,110 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.