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Vonage Contact Center (formerly NewVoiceMedia)


    About this business

    Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. 

    4.81,280 reviews
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    Mariam Nagi's profile image
    Mariam Nagi 
    2 months ago

    Even with tight deadlines the team supported us to get through the hurdles and to where we needed to The app is very user friendly and easy to navigate- even for those without experience in this area. When making our decision on which platform to use Vonage was a clear winner. Virginie especially led us through each step in a clear way taking the time to explain all we needed and making sure everyone was moving forward together at a steady pace. 

    Hanane Mazmizi's profile image
    Hanane Mazmizi 
    2 months ago

    Amazing Vonage-Supportteam, from start to finish We are an NGO that recently transitioned to VCC. Throughout the entire implementation project, from start to finish, the project team consistently demonstrated unwavering support, a solution-oriented approach, and steadfast focus. Even when unexpected changes arose, they provided assistance with the appropriate steps. A heartfelt thank you goes out to Eve, Kaser, Virginie and Paul. Working with you was truly a fantastic experience. Their expertise and professionalism made the ... read more

    Katrina Roux's profile image
    Katrina Roux 
    2 months ago

    Meltwater Implementation w/ Candice In leading the integration of Vonage, Candice has demonstrated outstanding project management skills and leadership qualities. Her strategic planning, stakeholder management, and problem-solving abilities have been instrumental in ensuring the success of the project. Candice's meticulous strategic planning laid a solid foundation for the integration, allowing for a smooth execution despite the complexities involved. Her proactive approach to stakeholder management fostered collaboration an... read more

    Aurélie DE CARVALHO's profile image
    Aurélie DE CARVALHO 
    2 months ago

    Intégration Vonage avec SCV Nous passons d'une solution binaire à une solution parfaitement intégrée à notre environnement. Une solution adaptée à nos besoins, à nos outils, et évolutive. Merci pour le support des équipes Vonage pour leur présence tout au long de ces formations et pour leur écoute. 

    Lisa Labadie's profile image
    Lisa Labadie 
    2 months ago

    Vonage intégré à Sales Forces Nous avons récement intégré Vonage à SalesForce via SVC. Une belle expérience qui commence ! Un grand merci à Virginie, qui a été très sympatique et nous a soutenu durant ces quelques jours de transition. 

    Alexandre Charland's profile image
    Alexandre Charland 
    3 months ago

    Exceptional VCC Integration, thanks to Roosevelt! Working with Roosevelt and the team on our VCC integration was a game-changer. Roosevelt's project management skills were meticulous and he ensured everything ran smoothly and on schedule. His technical expertise made the integration seamless, exceeding our expectations in terms of efficiency and functionality. I highly recommend Roosevelt and the team for their professionalism and dedication. 

    Philippe Bégin's profile image
    Philippe Bégin 
    3 months ago

    Amazing from beginning to end of Implementation Got help from Roosevelt from Vonage to implement our teams in the setup, VCC mapping, Skills and routing, Salesforce integration and all. Roosevelt did everything to get our needs filled in the short time we had and succeded. Recommend 10/10 

    Meghann Locker's profile image
    Meghann Locker 
    3 months ago

    Great product rollout - already performing better than our previous phone solution Our implementation of Vonage for Service Cloud Voice was great! Roosevelt worked closely with our team to make sure everything was ready to go every step of the way. He's been wonderful to work with, very accessible, takes the time to make sure we understood how and why we built things in a specific way. We're getting much more visibility into our call data than we ever have before! 

    Jim Huynh's profile image
    3 months ago

    Amazing Implementation Team for VCC Project We have had an amazing experience so far working with Brayden Halliday and Candice Buber on our Vonage Contact Center Implementation into our Salesforce Org. Brayden, our architect, is extremely knowledgeable and has the patience of a saint! He has gone above in beyond in assisting us with incorporating multiple scenarios during our project planning as well as with rapid issue resolution during our first testing phase. Candice, our project manager, has made sure we have been on tas... read more

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    How is Vonage Contact Center (formerly NewVoiceMedia) rated?

    Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,280 reviews. 

    When is Vonage Contact Center (formerly NewVoiceMedia) open?

    Vonage Contact Center (formerly NewVoiceMedia) is open now. It will close at 6:00 p.m.