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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Vonage Project Review – International Contact Centre Deployment Working with the Vonage team on the international Contact Centre project has been a truly outstanding experience. The transition to the new telephony system was efficient, and delivered with exceptional professionalism. From the very beginning, Ausra, our project manager, ensured that every step was clearly defined — we always knew who, what, and when. Her leadership brought structure and clarity to a complex, multi-market rollout. The Vonage team proved to be i... read more
Solid Global Implementation and Support We worked with Vonage to deploy their Service Cloud Voice and Contact Center integration across multiple regions. From the initial RFP stage through to configuration, solution design, and a complex worldwide deployment, the Vonage team demonstrated a great understanding of both our business requirements and the Salesforce ecosystem. While there were some technical or organizational challenges along the way, the Vonage team consistently worked with us to address issues and maintain mome... read more
Solid Global Implementation and Support We worked with Vonage to deploy their Service Cloud Voice and Contact Center integration across multiple regions. From the initial RFP stage through to configuration, solution design, and a complex worldwide deployment, the Vonage team demonstrated a great understanding of both our business requirements and the Salesforce ecosystem. While there were some technical or organizational challenges along the way, the Vonage team consistently worked with us to address issues and maintain mome... read more
Excellent support in Service Cloud Voice implementation We worked with Vonage to set up telephony with Service Cloud Voice. Their expertise and collaborative approach have made the journey smooth, well structured, giving us confidence in our launch! Vonage's deep knowledge of Salesforce and telephony set up has been invaluable and we are so excited for the impact this will have for our contact centre. Huge shout out to Ausra our project manager who co-ordinated us throughout the process, and ensured we were focused and align... read more
Service Cloud Voice Pilot Implementation We have been though a pilot of the Service Cloud Voice application in a hybrid fashion running OPEN CTI and SCV in parallel. Operating in a hybrid fashion does come with it's challenges and there are still some intermittent niggles that we cannot replicate, however overall the application is brilliant and has added real tangible benefit to our operation. The support we have received from Virginie has been second to none, always there when we need her and hands on too. She has felt lik... read more
Service Cloud Voice Implementation We have recently very succesfully upgraded from Open CTI to Service Cloud Voice with Vonage. Well okay not techincally fully true as we have actually had a tricky use case of doing a partial team move from Open CTI to SCV. In other words we are still technically using both side by side with intention of moving away from Open CTI in the near future. This partial upgrade did seem scary to us but Smile gave us full confidence that all will be well and well it was. After the initial introductio... read more
Excellent Contact Center Solution with seamless implementation We've had a good experience with Vonage Contact Center from start to finish. The implementation process was exceptionally well-managed — our Project Manager Ausra was professional, organized, and proactive, ensuring a smooth rollout that stayed on track and on budget. The solution itself is reliable, with consistent performance. Our team now has a powerful, intuitive tool that enhances both agent productivity and customer interactions. End users have found workin... read more
Vonage Contact Centre Our recent upgrade to Salesforce Service Cloud Voice, powered by Vonage, has been a transformative step forward for our contact centre operations. The integration has significantly enhanced our ability to manage voice interactions natively within Salesforce, offering features like real-time call transcription, intelligent call routing, and supervisor monitoring tools—all of which have improved both agent productivity and customer experience 1 2. What truly set this project apart, however, was the outsta... read more
Outstanding Collaboration Vonage has proven to be an exceptional partner in our transition to a new telephony and omnichannel routing platform. From the RFP and initial POC through design workshops and production delivery, every stage of the process was executed seamlessly. The implementation was not only efficient but also incredibly smooth, with a strong handover ensuring a successful transition to business-as-usual operations —our customer service advisors are genuinely enjoying the new tools, including the SCV and dialer... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,525 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.