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Vonage Contact Center (formerly NewVoiceMedia)
About this business
A fantastic onboarding process My company recently signed an agreement to use Vonage as our telephony partner for our Service Cloud integration. The entire process was seamless, a pleasure from start to finish. A big thanks to our implementation partners and project manager Ausra who was a fantastic, helpful partner every step of the way.
Vonage Integration - Thank you Brayden and Karen! We finished implementation with 4 different instances. Karen and Brayden made the experience a breeze. Thank you so much for all of the help, this implementation has been made such a big impact on our organization and could not be more grateful.
Vonage Integration - thanks, Adnan Just finished the implementation of VCC and the VCC-to-Salesforce integration, and our implementation specialist, Adnan Sulehri, was the defining factor in our success. His deep expertise, proactive guidance, and consistent attention to detail ensured steady progress throughout the project. The VCC application is now stable and meeting our needs - a direct reflection of Adnan’s exceptional implementation work.
Vonage Project Review – International Contact Centre Deployment Working with the Vonage team on the international Contact Centre project has been a truly outstanding experience. The transition to the new telephony system was efficient, and delivered with exceptional professionalism. From the very beginning, Ausra, our project manager, ensured that every step was clearly defined — we always knew who, what, and when. Her leadership brought structure and clarity to a complex, multi-market rollout. The Vonage team proved to be i... read more
Solid Global Implementation and Support We worked with Vonage to deploy their Service Cloud Voice and Contact Center integration across multiple regions. From the initial RFP stage through to configuration, solution design, and a complex worldwide deployment, the Vonage team demonstrated a great understanding of both our business requirements and the Salesforce ecosystem. While there were some technical or organizational challenges along the way, the Vonage team consistently worked with us to address issues and maintain mome... read more
Solid Global Implementation and Support We worked with Vonage to deploy their Service Cloud Voice and Contact Center integration across multiple regions. From the initial RFP stage through to configuration, solution design, and a complex worldwide deployment, the Vonage team demonstrated a great understanding of both our business requirements and the Salesforce ecosystem. While there were some technical or organizational challenges along the way, the Vonage team consistently worked with us to address issues and maintain mome... read more
Excellent support in Service Cloud Voice implementation We worked with Vonage to set up telephony with Service Cloud Voice. Their expertise and collaborative approach have made the journey smooth, well structured, giving us confidence in our launch! Vonage's deep knowledge of Salesforce and telephony set up has been invaluable and we are so excited for the impact this will have for our contact centre. Huge shout out to Ausra our project manager who co-ordinated us throughout the process, and ensured we were focused and align... read more
Service Cloud Voice Pilot Implementation We have been though a pilot of the Service Cloud Voice application in a hybrid fashion running OPEN CTI and SCV in parallel. Operating in a hybrid fashion does come with it's challenges and there are still some intermittent niggles that we cannot replicate, however overall the application is brilliant and has added real tangible benefit to our operation. The support we have received from Virginie has been second to none, always there when we need her and hands on too. She has felt lik... read more
Service Cloud Voice Implementation We have recently very succesfully upgraded from Open CTI to Service Cloud Voice with Vonage. Well okay not techincally fully true as we have actually had a tricky use case of doing a partial team move from Open CTI to SCV. In other words we are still technically using both side by side with intention of moving away from Open CTI in the near future. This partial upgrade did seem scary to us but Smile gave us full confidence that all will be well and well it was. After the initial introductio... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,529 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.