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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
A delight to work with on the project We have recently implemented a new version of Dialler into our organisation. Smile Imoh, our Professional Services Consultant was an absolute delight to work with. He kept us informed all the way through the project and thanks to his flexibility, knowledge and ability to keep all stakeholders on track we went live on time. Since going live he has checked in with us on regular occasions to make sure things are going well and we are getting good ROI. We have seen a significant uptake in ou... read more
Seamless Product Really easy to configure and install, worked well since installing and good support to troubleshoot.
Great experience working with the team and Vonage Quick deadline and turnaround. Helpful, knowledgeable, and quick to response after go live for troubleshooting issues.
Vonage Contact Center go Live Vonage has been really helpful in supporting our Contact centre with their Wallboards, and Integration into service Cloud voice. I'm excited for the things to come in the rest of the project with the UK PS Team - Tim and Ausra, They've both been a great help.
Implementation and Go-Live The Vonage Professional Services team were monumental and went above and beyond to ensure the success of our go live. Thank you Belle, Yash, Sanket, and Michael for all you work!
Go Live with Vonage I’ve been working with Vonage for a little while now, and we’ve just gone live with SCV for our Contact Centre — and it’s been amazing! Our advisors are already loving it and can really see the benefits of having it fully integrated with Salesforce. The Vonage project team has been brilliant to work with, especially Tim — he really knows his stuff and always goes the extra mile to help out and answer my (many!) questions.
Great Implementation and Deployment with Vonage Our deployment with Vonage was very successful with minimal noise. The two departments using Vonage say this is massive upgrade compared to our previous CBTS system. Adnan Sulehri was our professional consultant, and obviously, he is very knowledgeable of the platform. He carries himself with a high sense of urgency to meet requirements and resolve inquiries. He is also very constructive in his speech and doesn't show signs of frustration with constant demands. Solid tech and s... read more
Great go live with Vonage We have been working with Vonage for a few months. We went live today with SCV for our Contact Centre and it was a real success! Agents already love the product and can see the benefits it has with being integrated with Salesforce. The Vonage Project Team have been great to work with and they certainly know their stuff!
Great configuration experience with Roosevelt Civil Throughout our entire telephony deployment and transition Roosevelt helped with setting up users, salesforce flows, testing, and more. The transition to Vonage has been smooth and I believe Roosevelt facilitated a lot of our day 1 transition.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,482 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open on Monday at 9:00 a.m.