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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Service Cloud Voice Pilot Implementation We have been though a pilot of the Service Cloud Voice application in a hybrid fashion running OPEN CTI and SCV in parallel. Operating in a hybrid fashion does come with it's challenges and there are still some intermittent niggles that we cannot replicate, however overall the application is brilliant and has added real tangible benefit to our operation. The support we have received from Virginie has been second to none, always there when we need her and hands on too. She has felt lik... read more
Service Cloud Voice Implementation We have recently very succesfully upgraded from Open CTI to Service Cloud Voice with Vonage. Well okay not techincally fully true as we have actually had a tricky use case of doing a partial team move from Open CTI to SCV. In other words we are still technically using both side by side with intention of moving away from Open CTI in the near future. This partial upgrade did seem scary to us but Smile gave us full confidence that all will be well and well it was. After the initial introductio... read more
Excellent Contact Center Solution with seamless implementation We've had a good experience with Vonage Contact Center from start to finish. The implementation process was exceptionally well-managed — our Project Manager Ausra was professional, organized, and proactive, ensuring a smooth rollout that stayed on track and on budget. The solution itself is reliable, with consistent performance. Our team now has a powerful, intuitive tool that enhances both agent productivity and customer interactions. End users have found workin... read more
Vonage Contact Centre Our recent upgrade to Salesforce Service Cloud Voice, powered by Vonage, has been a transformative step forward for our contact centre operations. The integration has significantly enhanced our ability to manage voice interactions natively within Salesforce, offering features like real-time call transcription, intelligent call routing, and supervisor monitoring tools—all of which have improved both agent productivity and customer experience 1 2. What truly set this project apart, however, was the outsta... read more
Outstanding Collaboration Vonage has proven to be an exceptional partner in our transition to a new telephony and omnichannel routing platform. From the RFP and initial POC through design workshops and production delivery, every stage of the process was executed seamlessly. The implementation was not only efficient but also incredibly smooth, with a strong handover ensuring a successful transition to business-as-usual operations —our customer service advisors are genuinely enjoying the new tools, including the SCV and dialer... read more
Exceptional partnership and seamless implementation We've found an outstanding partner in Vonage for our new telephony software. The entire process, from the initial POC and design workshops to the seamless implementation, was exceptional. The most rewarding aspect has been seeing how happy our customer service advisors are using Vonage and SCV. The Vonage team truly exceeded our expectations with their thorough, resourceful, and supportive approach, making this feel like a collaborative partnership. A huge part of this succ... read more
Fantastic support with a proactive team leading to a successful launch We were looking for a new partner to replace our existing Telephony and omnichannel routing infrastructure with, along with a team we can continue to develop our customer service experience with. We really feel that we have found that with Vonage. The process went incredibly well from RFP to PoC through to implementing the production ready solution delivery. The Vonage solution has proven robust and straightforward to implement and use. We have also imple... read more
Exceeded Expectations This transition was smoother than we could have expected! Even when our former provider shut our service down unexpectedly early, the Vonage team was ready to step in and roll with it, getting us operating again very quickly. Joe Shoup, our VCC professional services expert, consistently went above and beyond throughout this process. He was very detail oriented, making sure nothing got missed, so that this transition was as easy as it possibly could have been. Thank you!!
Exceptional support and seamless deployment Our deployment to Vonage has been highly successful, with very little noise or disruption to the business. The Vonage team really made the whole process easy. Gianni Rosell, Virginie Caironi and Noam Cohen have been fantastic from start to finish. Gianni did an awesome job keeping everything on track and making sure we hit our deadlines. Virginie was super dedicated and always on top of things. Whenever we ran into any problems or had any questions, Virginie jumped right in and sor... read more
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.7 star rating with 1,519 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open at 9:00 a.m.