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Waste Pro
- Monroe, NC
About this business
Location details
1902 Valley Parkway, Monroe, NC, 28110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very full trash container at the curb, ready for pick up. The Waste Pro mechanical arm spilled some of the trash on the street while emptying the can. The driver took time to get out of the truck, pick up what was on the street and empty the trash can fully before moving on. I appreciate that the driver was thorough in his work. Waste Pro should be proud of this employee.
Business response:
Thank you, Albert, for recognizing our hard-working team in Monroe. We appreciate the support and appreciate you being a Waste Pro customer.
Well now, I must say I was mighty gratified by your promptness—two days and boom, a brand-new garbage can delivered like it fell from the heavens! As you may recall, my old one had been downright absconded in that storm's ruckus, bags and all, leaving me in a most undignified pickle. You folks were Johnny-on-the-spot, quicker than a frog on a hot griddle, and I reckon that's the sort of service that makes a man pause and tip his hat. As old Ben Franklin might put it, when I'm on the receiving end of such kindness, I don't se... read more
Business response:
Hi John, this is great news to hear! Thank you for leaving us a 5-star review in Monroe. We always want to make our customer's day in the little things we do. We appreciate your support!
Thanks for all that you do to keep us informed during episodes of inclement weather. We really appreciate your commitment to serving our communities. GREAT JOB!
Business response:
Hi Linda, we appreciate you taking the time to rate our services in Monroe. Your 5-star rating is greatly appreciated!
Thanks for coming back through our neighborhood to pickup my recycling bin. Took some stress off me this week!
Business response:
Hi Shawn, this is great news to hear! Thank you for leaving us a 5-star review in Monroe. We always want to make our customer's day in the little things we do. We appreciate your support!
Tell your unicyclist salesman to leave no solicitation zones, in regent Park, and under my mailbox. This guy still made his way to try to hustle a sale.douche
Business response:
Brian, we are working to better locate potential new customers in your area and regret that we did not flag your location as a no solicitation zone. If you had a no soliciting sign out, and that was ignored, we will address this with the team. We do want people to know their home is a safe place and will use this as a teaching moment for our door to door sales team. LR
My yard waste wasn't not removed due to the note stating excess amount. I watched from my home while these workers picked up everyone yard waste in my hard where the was more excessive amount then in my yard. I have left waste before on the side that was always picked up with no issue and now today my collections was left behind. I believe this unacceptable business practice and not fair to my residence as we are the same as any other. I had to remove all the waste back into the back of my house due to non collection. I will... read more
Business response:
Hi Mark, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Monroe. Please email your service address and contact information at wpcs@wasteprousa.com. We look forward to hearing from you. Thank you.- JK
I guess it just depends on the day. I came home from work today just to find that one of my trash cans was empty but they knocked the other one down and didn't even bother picking up the trash. Just left it there and kept moving. Definitely the guys you want on your street
Business response:
Hi Brandon, Customer feedback is important to us at Waste Pro. Unfortunately, we cannot locate you as a Waste Pro customer in Monroe. To address service-related concerns we require additional information. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
Garbage service is super. However I think your email service SUCKS I get an email and am told to log in at the supplied address. However, when I get to that screen I am told that I must supply my service area. I do not KNOW my service area NUMBER. I am told I can find it on my invoice ... however I can not SEE my invoice until I log in WITH MY SERVICE AREA code number. This is a vicious loop. The list of service areas are nicely arranged FOR YOU, but not for your customers. For the convenience of the customers they ... read more
Business response:
Hi Jack, thank you for contacting Waste Pro in Charlotte! We value your feedback and your business. We have shared your concerns with the online portal with our internet team and someone may reach out to walk you through an easier way to log in and access your account information. We appreciate you being a Waste Pro customer and hope to improve your online experience in the future! Thank you - JK
Terrible. The laziest bunch. They find any excuse not to pick up your trash. I called to complain a couple times and I was told by the person answering the phone I wasn’t authorized to complain, my property management company needed to call and she didn’t listen to one word I said!
Business response:
Hi Kayla, thank you for contacting Waste Pro in Monroe! We value your feedback and your business. Unfortunately, we do not have enough information provided to verify you as a customer. Please contact us at mktsm@wasteprousa.com with your name, service address, and phone number; we’d love to resolve this.- JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.6 star rating with 2,254 reviews.
When is Waste Pro open?
Waste Pro is closed now. It will open at 8:00 a.m.